Background This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at three select delivery units in the Atlanta, GA, region. The three delivery units we audited were the McDonough Main Post Office (MPO), Old National Station, and Stockbridge MPO. We judgmentally selected these delivery…
Background We conducted this audit of late and extra trips at the Richmond Processing and Distribution Center (P&DC) in Sandston, VA, to provide Postal Service management with timely information on operational risks. On July 10, 2020, the postmaster general announced operational changes. Specifically, the Postal Service would eliminate unnecessary late and extra trips outside of…
Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the New Orleans Central Carrier Station in New Orleans, LA. The New Orleans Central Carrier Station is in the Louisiana District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely…
Objective Our objective was to evaluate mail delivery delays in selected delivery units in the Richmond District. Strong consumer demand for goods purchased over the Internet has driven growth in the package industry despite otherwise declining mail volume. This growing package segment provides the Postal Service an opportunity to expand services and increase revenue. With…
Need to quickly determine the whereabouts of a customer’s package? There’s an app for that. The Postal Service has introduced Single Package Look-Up (SPLU), a tool that simplifies the parcel location process by combining multiple tracking systems into one application. “Package look-up can be a timely and inefficient process,” said SPLU Program Manager Jude Mossman….
The Postal Service has a new tool to help delivery units make better use of limited operational space. The Space Constrained Facility Playbook is a comprehensive plan to reorganize delivery units that are struggling with space challenges amid rising package volumes. The playbook was developed by a team of employees from the seven USPS areas…
Siemens Postal, Parcel & Airport Logistics Press Release – Dallas, June 20, 2016 Siemens Postal, Parcel & Airport Logistics (SPPAL) has added new address-reading technology to the mail sorting systems in the delivery units of the United States Postal Service (USPS). “Delivery Schemeless Sortation” (DSS), which is a USPS compact solution, has been enhanced by…
Background The Passive Adaptive Scanning System (PASS) is a [redacted] scanning system used in delivery units to scan packages and identify associated delivery routes. PASS enables clerks without route knowledge training to sort packages and provides both visual and audible indicators for routing information. PASS was also designed to provide greater package visibility through scanning…
