We issued individual reports for the four delivery units and another one for issues we identified at the LPC. We also issued a report summarizing the results of our audits at all four delivery units with specific recommendations for management to address.
We issued individual reports for the three delivery units and another one for issues we identified at the P&DC and NDC.
We performed a self-initiated audit at the Curseen-MorrisĀ Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of February 5, 2023.Ā The delivery units included the Brookland Station, Lammond Riggs Station, and Ward Place Annex located in Washington, DC. We issued individual reports for the three delivery units and the…
Background This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at three select delivery units in the Atlanta, GA, region. The three delivery units we audited were the McDonough Main Post Office (MPO), Old National Station, and Stockbridge MPO. We judgmentally selected these delivery…
Background We conducted this audit of late and extra trips at the Richmond Processing and Distribution Center (P&DC) in Sandston, VA, to provide Postal Service management with timely information on operational risks. On July 10, 2020, the postmaster general announced operational changes. Specifically, the Postal Service would eliminate unnecessary late and extra trips outside of…
Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the New Orleans Central Carrier Station in New Orleans, LA. The New Orleans Central Carrier Station is in the Louisiana District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely…
Objective Our objective was to evaluate mail delivery delays in selected delivery units in the Richmond District. Strong consumer demand for goods purchased over the Internet has driven growth in the package industry despite otherwise declining mail volume. This growing package segment provides the Postal Service an opportunity to expand services and increase revenue. With…
Need to quickly determine the whereabouts of a customerās package? Thereās an app for that. The Postal Service has introduced Single Package Look-Up (SPLU), a tool that simplifies the parcel location process by combining multiple tracking systems into one application. āPackage look-up can be a timely and inefficient process,ā said SPLU Program Manager Jude Mossman….
