USPS OIG: Where’s My Mail?

USPS OIG Blog – May 26, 2020 With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail. With the Postal Service solely responsible for mail delivery, it’s almost…

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USPS promotes Mailbox Improvement Week – May 17-23

The Postal Service is inviting customers to participate in Mailbox Improvement Week from May 17-23. In line with spring cleaning, the annual campaign encourages customers on city, rural and contract delivery service routes to enhance the appearance of shabby mailboxes. In addition to being physically appealing, tidy mailboxes help improve delivery and collection operations. However,…

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USPS Mandatory Stand-Up Talk: Handling mail for temporarily closed businesses (4/30/20)

“In an effort to best serve our business customers, we are continuing to temporarily modify how we handle mail that must be returned to the delivery office due to a full box or a business not being open to receive delivery for an extended period. Current postal policy during the pandemic is to return the…

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USPS OIG Report: Mail Delivery & Customer Service Operations

Milam Dairy Annex, Miami, FL Background The Milam Dairy Annex is in the South Florida District of the Southern Area. The delivery unit has 38 city routes delivered by 45 full-time city carriers and 34 city carrier assistants. The unit also has 18 clerks. Forty-two percent of the unit’s delivery points are businesses. We chose…

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USPS OIG Report: Contract Delivery Service Costs

Background The U.S. Postal Service uses contracted delivery suppliers to support mail delivery needs and ensure it meets its universal service obligation. CDS is a contractual agreement between the Postal Service and an individual or company for the delivery and collection of mail for customers. CDS is considered one of the Postal Service’s three primary…

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OIG: Are underground delivery systems realistic options for moving packages quickly?

Delivery companies are literally digging deeper to develop new systems for getting packages quickly to customers with one futuristic idea having roots in the past. Amazon received a patent for a system to deliver goods via a dedicated network of underground tunnels, according to recent news reports. The 33-page application lays out the specifications for…

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LTE: Impressed with Veterans Administration, US Postal Service speed

Letter to the Editor – Jan 21, 2017 DEAR EDITOR: I am a disabled veteran and depend on the Veterans Administration to provide my pharmacy when needed. I see local cardiologists at the Lima St. Rita’s Medical Center and they provide me with prescriptions for the medications that I need to treat my conditions. Last…

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USPS: Video tracks holiday parcel from order to delivery

A new video from the Denver Post tracks a package from order to delivery, demonstrating the Postal Service’s important role in online commerce. The 3-minute segment begins with technology reporter Tamara Chuang ordering microwave popcorn from Quinn Snacks, a natural food company in Boulder, CO, that ships with USPS. A Postal Service employee later collects…

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