USPS: “Carrier — Leave If No Response” delivery option

August 2, 2021 USPS is reminding employees about a new service that ensures timely deliveries for customers who request expedited packaging supplies (EPS). These supplies — including corrugated containers, envelopes, pressure-sensitive labels and decals — are specially designed for use with domestic and international Priority Mail Express and Priority Mail services, at no additional cost…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Castle Rock, CO

Background The Castle Rock Main Post Office (MPO) is in the Colorado/Wyoming District of the WestPac Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning, mail delivery, and customer service operations risks at the Castle Rock MPO. The unit has 33 city routes which are delivered by…

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USPS: Package Pickup expands to more areas

USPS has made Package Pickup available in more areas across the nation, adding 16 ZIP Codes where customers and businesses can use the service. Here are the 16 ZIP Codes, along with the districts and areas where they’re located: 01083 (Connecticut Valley District, Atlantic Area); 03854 (Northern New England District, Atlantic Area); 22106 (Northern Virginia…

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USPS OIG Report: Operational Changes to Mail Delivery

Objective This report responds to an August 7, 2020, congressional request regarding concerns that Postmaster General Louis DeJoy’s modifications to U.S. Postal Service staffing and policies had an adverse effect on Postal Service operations, leading to slower and less reliable mail delivery. This report also responds to a number of recent similar congressional requests. We…

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USPS OIG: Where’s My Mail?

USPS OIG Blog – May 26, 2020 With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail. With the Postal Service solely responsible for mail delivery, it’s almost…

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USPS promotes Mailbox Improvement Week – May 17-23

The Postal Service is inviting customers to participate in Mailbox Improvement Week from May 17-23. In line with spring cleaning, the annual campaign encourages customers on city, rural and contract delivery service routes to enhance the appearance of shabby mailboxes. In addition to being physically appealing, tidy mailboxes help improve delivery and collection operations. However,…

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USPS Mandatory Stand-Up Talk: Handling mail for temporarily closed businesses (4/30/20)

“In an effort to best serve our business customers, we are continuing to temporarily modify how we handle mail that must be returned to the delivery office due to a full box or a business not being open to receive delivery for an extended period. Current postal policy during the pandemic is to return the…

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USPS OIG Report: Mail Delivery & Customer Service Operations

Milam Dairy Annex, Miami, FL Background The Milam Dairy Annex is in the South Florida District of the Southern Area. The delivery unit has 38 city routes delivered by 45 full-time city carriers and 34 city carrier assistants. The unit also has 18 clerks. Forty-two percent of the unit’s delivery points are businesses. We chose…

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