USPS OIG Report: Mail Delivery, Customer Service, and Property Conditions Review – Atlanta, GA

Background This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at three select delivery units in the Atlanta, GA, region. The three delivery units we audited were the McDonough Main Post Office (MPO), Old National Station, and Stockbridge MPO. We judgmentally selected these delivery…

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USPS OIG Report: Mail Delivery, Customer Service, and Property Conditions – Portland, OR

Background This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Piedmont Station in Portland, OR (Project Number 22-030). The Piedmont Station is in the Idaho-Montana-Oregon District of the WestPac Area and services ZIP Code 97211, which services about 31,531 people and is considered to…

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USPS: “Carrier — Leave If No Response” delivery option

August 2, 2021 USPS is reminding employees about a new service that ensures timely deliveries for customers who request expedited packaging supplies (EPS). These supplies — including corrugated containers, envelopes, pressure-sensitive labels and decals — are specially designed for use with domestic and international Priority Mail Express and Priority Mail services, at no additional cost…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Castle Rock, CO

Background The Castle Rock Main Post Office (MPO) is in the Colorado/Wyoming District of the WestPac Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning, mail delivery, and customer service operations risks at the Castle Rock MPO. The unit has 33 city routes which are delivered by…

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USPS: Package Pickup expands to more areas

USPS has made Package Pickup available in more areas across the nation, adding 16 ZIP Codes where customers and businesses can use the service. Here are the 16 ZIP Codes, along with the districts and areas where they’re located: 01083 (Connecticut Valley District, Atlantic Area); 03854 (Northern New England District, Atlantic Area); 22106 (Northern Virginia…

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USPS OIG Report: Operational Changes to Mail Delivery

Objective This report responds to an August 7, 2020, congressional request regarding concerns that Postmaster General Louis DeJoy’s modifications to U.S. Postal Service staffing and policies had an adverse effect on Postal Service operations, leading to slower and less reliable mail delivery. This report also responds to a number of recent similar congressional requests. We…

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USPS OIG: Where’s My Mail?

USPS OIG Blog – May 26, 2020 With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail. With the Postal Service solely responsible for mail delivery, it’s almost…

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USPS promotes Mailbox Improvement Week – May 17-23

The Postal Service is inviting customers to participate in Mailbox Improvement Week from May 17-23. In line with spring cleaning, the annual campaign encourages customers on city, rural and contract delivery service routes to enhance the appearance of shabby mailboxes. In addition to being physically appealing, tidy mailboxes help improve delivery and collection operations. However,…

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