USPS OIG Report: Delivery and Customer Service Issues – Brooklyn, NY

This report presents the results of our audit assessing mail delivery and customer service issues at the Greenpoint and Williamsburg Stations, Brooklyn, NY. We conducted this audit in response to a June 21, 2019, request from four New York members of Congress (Senators Charles Schumer and Kirsten Gillibrand, and Representatives Nydia Velazquez and Carolyn Maloney)…

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USPS: Check it out – Undeliverable checks process improved

A Lean Six Sigma (LSS) team saved the Postal Service more than $560,000 this year by improving the way undelivered business mail checks get processed. The Mail Recovery Center (MRC) in Atlanta is responsible for determining the final delivery point for undelivered mail, including business mail checks. The process for handling these checks was complex,…

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WASTE WATCH: USPS Packages Go Missing or Undelivered (video)

COLUMBUS (Brooks Jarosz) — Several viewers have claimed the U.S. Postal Service is slow, late and unreliable, so ABC 6 Investigators started asking questions and holding the government accountable. James Baker wants to keep his ride running, so he ordered a manual for his car online. But after two weeks, he’s still waiting by his…

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Complaints Growing Over Undelivered Chicago Mail

(CBS) — Regular mail delivery is taken for granted by most people, but now there’s been a growing chorus of complaints from residential neighborhoods across the city to businesses in the Loop. The CBS 2 investigators learned some of the mail mess has been caused by a huge turnover in staff, from managers to mail…

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