USPS OIG Report: Delivery Scanning Issues – South Station, Newark, NJ

Background This report presents the results of our self-initiated audit of Delivery Scanning Issues – South Station, Newark, NJ. The objective of this audit was to evaluate the delivery scanning process on select routes at the South Station. The South Station is in the Northern New Jersey District of the Northeast Area. The South Station…

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USPS OIG Report: Delivery Delays – Richmond District

Objective Our objective was to evaluate mail delivery delays in selected delivery units in the Richmond District. Strong consumer demand for goods purchased over the Internet has driven growth in the package industry despite otherwise declining mail volume. This growing package segment provides the Postal Service an opportunity to expand services and increase revenue. With…

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USPS OIG Report: City Carriers Returning After 6 P.M. – South Florida District

Objective Strong consumer demand for goods purchased over the internet has driven growth in the package market despite otherwise declining mail volume. This growing package segment provides the U.S. Postal Service an opportunity to expand services and increase revenue. With this growth, city carriers and non-career city carrier assistants (CCA) are now delivering more packages…

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USPS OIG Blog: Delivery After Dark

September 18, 2017 Who doesn’t like finding a package they ordered online on their doorstep at an unexpected time, like, say, late in the evening just before you turn out the porch light for the night? Consumers have come to expect quick delivery of parcels, often at odd hours of the day. This new paradigm…

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USPS OIG: City Delivery Office Efficiency – Houston District

Background City delivery office operations cover all duties a U.S. Postal Service letter carrier performs in the office. These duties include casing mail (placing mail in delivery order), preparing parcels for delivery, and retrieving accountable items. City carriers are delivering more packages and fewer letters to more addresses each year. The Postal Service seeks to…

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Does your current mail delivery time meet your needs?

Project Title: City Carriers Returning After 6:00 p.m. – Los Angeles District Start Date: Tuesday, March 15, 2016 Estimated Report Release Date: August 2016 The OIG is initiating an audit to evaluate city carriers returning after 6:00 p.m. in the Los Angeles District. The U.S. Postal Service’s goal is for 95 percent of city letter…

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USPS OIG: Management Advisory – City Carrier Management and Compensation

Audit Report – HR-MA-15-001 – 12/02/2014 Background In fiscal year (FY) 2013, the U.S. Postal Service paid $21.7 billion in carrier compensation — $15.5 billion for city carriers and $6.2 billion for rural carriers. Carriers represent about 48 percent of 491,000 career postal employees and are the largest personnel expense for the Postal Service. Compensation…

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