USPS OIG Report: Mail Delivery and Customer Service – New Orleans 

Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the New Orleans Central Carrier Station in New Orleans, LA. The New Orleans Central Carrier Station is in the Louisiana District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely…

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USPS OIG Report: Mail Delivery & Customer Service Operations

Milam Dairy Annex, Miami, FL Background The Milam Dairy Annex is in the South Florida District of the Southern Area. The delivery unit has 38 city routes delivered by 45 full-time city carriers and 34 city carrier assistants. The unit also has 18 clerks. Forty-two percent of the unit’s delivery points are businesses. We chose…

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USPS OIG Report: Manual Flats Processing Operations at Birmingham P&DC

Background The Birmingham P&DC is in the Alabama District of the Southern Area. During fiscal year (FY) 2019, it manually processed 50.8 million letters, 5 million flats, and 855,000 parcels. Mail is processed manually when its dimensions or address quality prevent it from being processed on mail processing equipment. It is much more cost effective…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Allen, TX

Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the Allen Post Office in Allen, TX. The Allen Post Office is in the Dallas District of the Southern Area. The delivery unit has a total of 68 routes (12 city, 53 rural, and three Contract Delivery…

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USPS OIG Report: Maintenance Workhour Charges in the Southern Area

Objective Our objective was to determine the accuracy of maintenance employee workhour charges at selected processing facilities in the U.S. Postal Service’s Southern Area. We conducted site visits and reviewed a sample of workhour charges for fiscal year (FY) 2018 at six mail processing facilities selected based on planned versus actual maintenance workhours. The facilities…

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USPS OIG Report: Terminal Handling Services – Southern Area

Objective The objective was to assess the effectiveness of the Terminal Handling Services (THS) the U.S. Postal Service uses to sort and transport mail in the Southern Area. THS suppliers load mail into FedEx air containers and deliver them to FedEx for transportation across the nation. They also transport incoming FedEx air containers to THS…

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OIG: Postal Service’s Limited Duty and Rehabilitation Programs Return to Work Processes in the Southern and Pacific Areas

Objective Our objective was to assess whether the U.S. Postal Service effectively managed its Limited Duty and Rehabilitation programs to ensure that injured employees in the Southern and Pacific areas who were deemed fit returned to work timely. The Postal Service’s Limited Duty and Rehabilitation programs help the agency meet its legal obligation to injured-on-duty…

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USPS OIG Report: Supervisory Span of Control – Southern Area

Background Supervising post office operations requires supervisors to possess the knowledge, skills and abilities to manage delivery (city and rural), retail, and customer service operations requirements as well as frequent interaction with the public. The U.S. Postal Service uses the Supervisor Workload Credit (SWC) worksheet to determine the number of Executive & Administrative Schedule Customer…

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