USPS OIG Report: Facility Conditions, Delayed Mail, and Staffing Levels in Albuquerque, NM

Objective The OIG received two congressional requests. One request came from former U.S. House of Representative Michelle Lujan Grisham and another from Senator Tom Udall on September 5 and September 19, 2018, respectively. Their requests asked the OIG to assess allegations of unsafe facility conditions, delayed and unprocessed mail, and understaffing at post office (PO)…

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USPS OIG: Tackling Delivery Delays

More packages and fewer letters to more addresses each year. That’s the daily drill for U.S. Postal Service city carriers and city carrier assistants (CCA), the non-career carriers who make up a growing segment of the workforce. As we’ve noted in past blogs, customers are feeling negative effects of this changing mail mix. Complaints of…

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USPS OIG Report: Delivery Delays – Richmond District

Objective Our objective was to evaluate mail delivery delays in selected delivery units in the Richmond District. Strong consumer demand for goods purchased over the Internet has driven growth in the package industry despite otherwise declining mail volume. This growing package segment provides the Postal Service an opportunity to expand services and increase revenue. With…

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USPS: Mail Condition Visualization (MCV) to offer more insight, analysis

The Postal Service will soon begin using simplified categories and enhanced analysis capabilities to improve the mail inventory process. Mail Condition Visualization (MCV), an Informed Visibility module, will provide users with near-real-time conditions of mail and packages in processing facilities. Here’s a look at the categories that are part of MCV: • On Hand: This…

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USPS OIG Report: Delayed Mail at the Denver P&DC

Objective The objective of our audit was to determine the cause of mail processing delays reported at the Denver, CO, Processing and Distribution Center (P&DC). The Postal Service reports mail processing delays when mail is not processed in time to meet its established delivery or when mail is processed but not on the dock in…

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USPS OIG Report: Delayed Mail Reporting in the Great Lakes Area

Objective The objective of our audit was to determine the accuracy of delayed mail reporting at three selected facilities in the Great Lakes Area. The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Mail processing facilities are required to complete daily mail…

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USPS comments on recent Washington Post story about delayed mail

October 02, 2017 We consider any allegations of the mishandling of mail very seriously. We take issue that the OIG subjectively selected eight plants out of our postal network of more than 250. It also mischaracterized our plants as rural or urban entities. The OIG’s flawed methodology results in conclusions that are both inaccurate and…

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