Background U.S. Senator Josh Hawley (R-Missouri) requested an audit of postal stations in the Kansas City area. Residents in the service area were experiencing significant delays and routinely waiting more than five days to receive mail. We reviewed ten postal stations and the Kansas City, Missouri, Processing and Distribution Center to determine issues impacting the…
Background This report presents the results of our self-initiated audit of the efficiency of operations at the Delaware Processing and Distribution Center (P&DC) in Wilmington, DE. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We selected the Delaware P&DC based on Congressional interest in…
Background This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at three select delivery units in the Atlanta, GA, region. The three delivery units we audited were the McDonough Main Post Office (MPO), Old National Station, and Stockbridge MPO. We judgmentally selected these delivery…
Background The U.S. Postal Service delivered over 129 billion mailpieces on more than 233,171 routes in fiscal year (FY) 2021. The Postal Service’s goal is for carriers to deliver all mail along their assigned route on the scheduled delivery day. However, there are situations where mail may not be delivered on a route for a…
Objectives Our objective was to summarize the results of U.S. Postal Service Office of Inspector General issued reports that evaluated mail operations and delayed mail at select Processing & Distribution Centers (P&DC) and identify any systemic operational issues. The U.S. Postal Service considers mail to be delayed when it is not processed in time to…
Background This report responds to requests from U.S. Representatives C.A. Dutch Ruppersberger and Kweisi Mfume, for the 2nd and 7th Congressional Districts of MD, respectively, to review mail delivery and customer service operations at select units in the Baltimore, MD, region. In May 2021, Representatives Ruppersberger and Mfume sent letters requesting reviews at several units…
New service standards for First-Class Mail and Periodicals went into effect October 1 to improve service reliability as part of the agency’s 10-year Delivering for America plan Holiday peak season preparations continue across the USPS network with the installation of high-speed package processing equipment; 80 of 112 planned machines installed to date WASHINGTON, DC —…
Background The Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand. To track mail conditions at processing facilities, the Postal Service launched the Mail Condition Visualization (MCV) system in January 2019….
