USPS OIG Report: Mail Delivery and Customer Service Operations – Baltimore

Background This report responds to requests from U.S. Representatives C.A. Dutch Ruppersberger and Kweisi Mfume, for the 2nd and 7th Congressional Districts of MD, respectively, to review mail delivery and customer service operations at select units in the Baltimore, MD, region. In May 2021, Representatives Ruppersberger and Mfume sent letters requesting reviews at several units…

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USPS Begins FY First Quarter with Improved First-Class Mail Service Under New Service Standards

New service standards for First-Class Mail and Periodicals went into effect October 1 to improve service reliability as part of the agency’s 10-year Delivering for America plan Holiday peak season preparations continue across the USPS network with the installation of high-speed package processing equipment; 80 of 112 planned machines installed to date WASHINGTON, DC —…

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USPS OIG Report: Mail Operations at the Raleigh P&DC

Background The Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand. To track mail conditions at processing facilities, the Postal Service launched the Mail Condition Visualization (MCV) system in January 2019….

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USPS Finishes Third Quarter with Strongest Service Performance in a Year

July 8, 2021 WASHINGTON, DC — The U.S. Postal Service reported third quarter FY 2021 service performance improvements over the second quarter across First-Class Mail, Marketing Mail and Periodicals. The quarter was USPS’s strongest quarterly service performance for all mail categories since the third quarter of FY2020. Third quarter FY2021 (covering the weeks of April…

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USPS OIG Report: Delayed Mail at Santa Ana P&DC

Background The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand. The Postal Service launched the Mail Condition Visualization (MCV) system in January 2019. The application’s intent is to provide…

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USPS OIG Report: Mail Delivery and Customer Service Operations – East Stroudsburg, PA

Background This report presents the results of our self-initiated audit of Mail Delivery and Customer Service Operations at the East Stroudsburg Post Office, in East Stroudsburg, PA. The East Stroudsburg Post Office is in the Delaware-Pennsylvania 2 District of the Atlantic Area. This audit was designed to provide U.S. Postal Service management with timely information…

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USPS OIG Report: Delayed Mail at the Phoenix P&DC

The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect U.S. Postal Service customers and harm the organization’s brand. The Postal Service launched the Mail Condition Visualization (MCV) system in January 2019. The application’s intent is to provide…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Castle Rock, CO

Background The Castle Rock Main Post Office (MPO) is in the Colorado/Wyoming District of the WestPac Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning, mail delivery, and customer service operations risks at the Castle Rock MPO. The unit has 33 city routes which are delivered by…

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