USPS Accelerates Delivery for Retail Ground, Parcel Select Ground Products

June 23, 2022 The Postal Service will upgrade service standards for its Retail Ground and Parcel Select Ground products, effective Aug. 1. Within the contiguous United States, service standards will be accelerated from two-to-eight days to two-to-five days for the same affordable price. Items containing hazardous materials or live animals are not eligible for the…

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APWU: Telework MOU Extended Until June 17, 2022

On May 6, 2022, APWU Clerk Craft Director Lamont Brooks agreed to extend the Memorandum of Understanding (MOU) regarding Telework for Clerk Craft Employees at Customer Care Centers, Customer Retention Teams, and the Mailing Shipping Solution Center (MSSC, i.e., Mailing Requirements Clerks) until June 17, 2022. However, the Postal Service would not agree to extend…

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All USPS employees have a responsibility to protect the sanctity of the mail

April 28, 2022 The Postal Service is reminding all employees of their duty to protect the sanctity of the mail and to treat each piece of mail with care. The public relies on the organization to deliver important items such as gifts for loved ones, medications, election ballots and utility bill payments. When customers entrust…

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USPS celebrates Clerks Care Week

March 4, 2022 The Postal Service is spotlighting the efforts of retail associates during Clerks Care Week, which is March 5-11. The Clerks Care program allows retail associates, call center agents, and machine and distribution clerks to pass on sales tips. Clerks Care has brought in more than $1.4 billion since it began in 2013….

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USPS OIG Report: Mail Delivery, Customer Service, and Property Conditions – Portland, OR

Background This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Piedmont Station in Portland, OR (Project Number 22-030). The Piedmont Station is in the Idaho-Montana-Oregon District of the WestPac Area and services ZIP Code 97211, which services about 31,531 people and is considered to…

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USPS OIG Report: Nationwide Service Performance

Objective Our objective was to assess the U.S. Postal Service’s service performance for all mail classes over an 18-month period and determine the most common failure points in the mail flow process. Mail is divided into different categories called “classes,” each having different features, service levels, and postage rates. The Postal Service has service standards…

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USPS OIG Report: 1-800-ASK-USPS –  Interactive Voice Response System

September 21, 2021 (RISC-WP-21-010) The Postal Service’s Interactive Voice Response (IVR) system attempts to quickly resolve a customer inquiry without transferring the caller to a customer care agent. Between fiscal year (FY) 2018 and the first eight months of FY 2021, the IVR system’s containment rate – the rate of calls not transferred to agents…

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USPS OIG Report: Online Priority Mail Express Refunds

Objective Our objective was to determine if the Postal Service properly processed and supported online refund requests for Priority Mail Express (PME). We conducted this audit in response to concerns raised by the U.S. Postal Inspection Service and our Office of Investigations. The concerns related to potential erroneous payments with online PME refunds issued by…

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