PMG DeJoy thanks Gulf Coast employees for recent efforts

Postmaster General Louis DeJoy recently visited the Gulf Coast to thank employees for their work to improve service and to express his appreciation for their efforts to help customers recover from Hurricane Laura.At the North Houston Processing and Distribution Center, DeJoy discussed the Postal Service’s success at reducing late trips and delayed inventory — two…

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USPS releases new TV commercial highlighting employees, service

September 3, 2020 USPS has released a television commercial that celebrates the organization’s employees and their commitment to serving customers during the coronavirus pandemic. The 30-second spot — “Certainty II,” a follow-up to a commercial that debuted in the spring — shows real-life employees working to make deliveries happen. “We live in uncertain times,” the…

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USPS: Extended Mail Forwarding test

USPS is testing a service that allows customers to pay a fee to have their permanent Change of Address mail forwarded for up to 18 months. Extended Mail Forwarding is geared toward customers who may be displaced temporarily, on extended assignments, or who may not have updated their mailing contacts within the usual mail forwarding…

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USPS: Some versions of dual-use boxes to be eliminated soon

Beginning Sept. 1, the Postal Service will no longer offer dual-use Priority Mail Express and Priority Mail boxes 1 and 2. The boxes were created to allow customers the option to mail packages using either Priority Mail Express or Priority Mail. The boxes also allowed customers to reduce the space needed to store packaging at…

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USPS revises RCE survey due to social distancing concerns

From: Lamont Brooks <lbrooks@apwu.org> Sent: Friday, June 5, 2020 4:48 PM To: APWU National Officers Subject: HIGH IMPORTANCE Notification No. GCCC20200214 USPS to Resume RCE Shops May 26 – Reassigned PLEASE SHARE WITH YOUR APWU LOCAL LEADERS AND RETAIL CLERKS. In anticipation of a national grievance the postal service made revisions under COVID-19 and included…

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USPS OIG Report: Mail Delivery and Customer Service – New Orleans 

Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the New Orleans Central Carrier Station in New Orleans, LA. The New Orleans Central Carrier Station is in the Louisiana District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely…

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USPS: RCE (Mystery) Shops Resume May 26th

Retail Customer Experience (RCE) shops (formerly referred to as Mystery Shopper Program) will resume May 26th. The use of the mobile Point of Sale (mPOS) and Lobby Assistants will continue to be suspended where it requires close customer contact. Additionally, the RCE survey has been revised to allow an additional response option to the shopper…

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Mailboxes help USPS serve customers

The Postal Service takes mailboxes seriously. To ensure letter carriers, rural carriers and other employees can deliver mail safely and efficiently, the organization requires customers’ mailboxes to meet design and installation standards. A mailbox with the Postmaster General’s seal of approval meets USPS size and construction standards. Customers can build their own mailbox or buy…

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