APWU: Mailing Requirements Clerks and Bulk Mail Clerks to Lose Duty Assignments

From: Lamont Brooks <lbrooks@apwu.org> Sent: Thursday, March 28, 2019 4:00 PM Subject: Mailing Requirements Clerks MRC Helpdesk-Bulk Mail Tech-Genysis-Service Now- 1-800 Number Seven sites were tested using approximately two MRC per District per a USPS to APWU notification in March 2018. The APWU held a nationwide telecon with the locals in March 2018 with seven…

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PMG addresses customer service, other topics in “Business Focus” video

The importance of delivering excellent customer service is discussed by Postmaster General Megan J. Brennan in her latest “Business Focus” video. “We’re a service organization, and to attract and retain customers and generate profitable revenue, we need to continue to improve the customer experience,” she says. Brennan encourages employees to deliver excellent experiences wherever they…

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USPS OIG Report: Mail Delivery Issues – Barrington Station, Los Angeles, CA

This report presents the results of our audit to assess mail delivery on selected routes at the Barrington Station, Los Angeles, CA. The Barrington Station is in Los Angeles, CA in the Los Angeles District of the Pacific Area. We conducted the audit to provide U.S. Postal Service management with timely information on potential operational…

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USPS OIG Report: Mail Delivery and Customer Service Issues – Brooklyn, NY

This report presents the results of our audit to assess mail delivery on selected routes and retail counter services at the Bushwick Station, Brooklyn, NY. The Bushwick Station is in the Triboro District of the Northeast Area. This audit was initiated at the request of Congresswoman Nydia M. Velazquez of the 7th District, NY, based…

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USPS OIG Report: Mail Delivery Issues in San Antonio, TX

Background This report presents the results of our self-initiated audit to evaluate mail delivery issues on selected routes at the San Antonio – Heritage Station. The Heritage Station is in the Rio Grande District of the Southern Area. We conducted the audit to provide U.S. Postal Service management with timely information on potential operational risks…

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USPS OIG Report: Customer Service for Non-English-Speaking Customers

Objective Our objective was to evaluate the U.S. Postal Service’s customer service to non-English-speaking customers. The Postal Service, established in 1775, has as its basic function the obligation to provide postal services to bind the Nation together through the personal, educational, literary, and business correspondence of the people. In addition, it shall provide prompt, reliable,…

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USPS OIG Report: Customer Retail Experience

Objective Our objective was to evaluate key factors affecting the customer experience at Postal Service retail units and identify opportunities to enhance the overall customer experience. The Postal Service’s vast number of post offices is the largest retail network in the country, spanning more than 30,000 Postal Service-managed retail spaces. These offices drew over 857…

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Rep. Grisham Denied Entry to Conduct Unannounced Inspection of USPS Facility

Sep 20, 2018 | Press Release ALBUQUERQUE, NM – On September 20, 2018, after receiving numerous complaints from United States Postal Service (USPS) union representatives about mismanagement and poor working conditions at facilities and urging USPS Acting Inspector General Tammy Whitcomb to launch an investigation into the matter, Rep. Michelle Lujan Grisham (NM-01) attempted to…

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