USPS social media heatmap moves to new location

April 9, 2024 The Postal Service‚Äôs social media heatmap is now located on the Qlik Sense hub. The Tableau version of the map is no longer available. The map geographically displays online reviews of Post Offices as well as conversations with social customer response associates. Results can be viewed by area, district and ZIP Code….

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Postal Regulatory Commission approves Postal Service’s launch of USPS Ground Advantage on July 9

June 26, 2023 The Postal Regulatory Commission has approved the Postal Service‚Äôs plan to launch USPS Ground Advantage on July 9. USPS Ground Advantage will provide a simple, reliable, more affordable way to ship packages in 2-5 business days. Pricing for USPS Ground Advantage will reflect a decrease of 1.4 percent compared with predecessor USPS…

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Exclusive Platform Launched to Rate and Review USPS Locations Nationwide

June 14, 2023 PostOfficeReview.org, a new platform dedicated solely to the review of the United States Postal Service (USPS) locations nationwide, announced its official launch today. The website, founded by Jim Mastrangelo and Bob Vidra, allows users to share their experiences at more than 31,000 USPS locations nationwide. The inspiration for the site came from…

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USPS OIG Report: Package Tracking Messaging

Background The Postal Service provides customers the ability to track the status of their packages online at USPS.com using the USPS Tracking¬ģ website. Examples of messages displayed for customers are ‚ÄúArrived at USPS Facility‚ÄĚ, ‚ÄúIn Transit to Next Facility‚ÄĚ, ‚ÄúDeparted USPS Facility‚ÄĚ, or ‚ÄúOut for Delivery‚ÄĚ. The Postal Service also provides certain tracking definitions on…

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USPS OIG Report: Mail Delivery, Customer Service, and Property Conditions Review – Atlanta, GA

Background This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at three select delivery units in the Atlanta, GA, region. The three delivery units we audited were the McDonough Main Post Office (MPO), Old National Station, and Stockbridge MPO. We judgmentally selected these delivery…

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USPS Accelerates Delivery for Retail Ground, Parcel Select Ground Products

June 23, 2022 The Postal Service will upgrade service standards for its Retail Ground and Parcel Select Ground products, effective Aug. 1. Within the contiguous United States, service standards will be accelerated from two-to-eight days to two-to-five days for the same affordable price. Items containing hazardous materials or live animals are not eligible for the…

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APWU: Telework MOU Extended Until June 17, 2022

On May 6, 2022, APWU Clerk Craft Director Lamont Brooks agreed to extend the Memorandum of Understanding (MOU) regarding Telework for Clerk Craft Employees at Customer Care Centers, Customer Retention Teams, and the Mailing Shipping Solution Center (MSSC, i.e., Mailing Requirements Clerks) until June 17, 2022. However, the Postal Service would not agree to extend…

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All USPS employees have a responsibility to protect the sanctity of the mail

April 28, 2022 The Postal Service is reminding all employees of their duty to protect the sanctity of the mail and to treat each piece of mail with care. The public relies on the organization to deliver important items such as gifts for loved ones, medications, election ballots and utility bill payments. When customers entrust…

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