June 30, 2026 Amid its ongoing transformation, the Postal Service is embracing a fresh approach to collecting and using data, The Eagle magazine reports in its spring issue. The cover story looks at how USPS is renewing vigor in its operations by unifying functional groups and leveraging the power of network modernization. Guided by consolidated … Read more
April 28, 2026 USPS has launched a second Customer Experience Vision Activation pilot program at 16 sorting and delivery centers. The 16 participating facilities, known as S&DCs, are: • Atlantic Area: Charlottesville, Hampton, Richmond and Woodbridge in Virginia; • Central Area: Bowling Green and Owensboro in Kentucky and Huntington and Martinsburg in West Virginia; • Southern Area: Panama City, Gainesville, Lakeland … Read more
March 25, 2026 The Postal Service’s Consumer Advocate team acts as the “voice of the customer” throughout the organization and provides resources to help employees maintain positive customer relationships. April Callens, customer policy and engagement strategy program manager, works on the Consumer Advocate team’s goal of ensuring a good customer experience at every encounter. She … Read more
January 15, 2026 The Postal Service announced significantly improved delivery performance during this past holiday season, a result of large investments in technology and enhanced logistical planning and execution. Letters and packages were delivered on average within 2.5 days between Nov. 15 and Jan. 9. The average was 2.8 days for the same period last year. On-time … Read more
December 24, 2025 The Postal Service has entered the holiday season’s final stretch. Across the nation, employees are working hard to accept, process and deliver the last batch of holiday mail and packages. “This is the Postal Service’s busiest season, and it’s also a season that brings us so much joy. We love delivering holiday … Read more
November 24, 2025 The Binghamton, NY, Sorting and Delivery Center was the top performer in the first phase of the Postal Service’s Customer Experience Vision Activation 90-day pilot program at four S&DCs across the nation. The Binghamton facility was followed by the S&DCs in Kalamazoo, MI; Oxnard, CA; and Fort Lauderdale, FL. Managers and supervisors … Read more
This pilot measured service requests, customer satisfaction and employee availability. The goals are based on tenets of the Delivering of America plan and focus on caring about the customers while empowering employees who are providing service.
Service standards indicate the expected number of days for delivery after a mailpiece is accepted by USPS.
