USPS revises RCE survey due to social distancing concerns

From: Lamont Brooks <lbrooks@apwu.org> Sent: Friday, June 5, 2020 4:48 PM To: APWU National Officers Subject: HIGH IMPORTANCE Notification No. GCCC20200214 USPS to Resume RCE Shops May 26 – Reassigned PLEASE SHARE WITH YOUR APWU LOCAL LEADERS AND RETAIL CLERKS. In anticipation of a national grievance the postal service made revisions under COVID-19 and included…

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USPS OIG Report: Mail Delivery and Customer Service – New Orleans 

Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the New Orleans Central Carrier Station in New Orleans, LA. The New Orleans Central Carrier Station is in the Louisiana District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely…

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USPS: RCE (Mystery) Shops Resume May 26th

Retail Customer Experience (RCE) shops (formerly referred to as Mystery Shopper Program) will resume May 26th. The use of the mobile Point of Sale (mPOS) and Lobby Assistants will continue to be suspended where it requires close customer contact. Additionally, the RCE survey has been revised to allow an additional response option to the shopper…

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Mailboxes help USPS serve customers

The Postal Service takes mailboxes seriously. To ensure letter carriers, rural carriers and other employees can deliver mail safely and efficiently, the organization requires customers’ mailboxes to meet design and installation standards. A mailbox with the Postmaster General’s seal of approval meets USPS size and construction standards. Customers can build their own mailbox or buy…

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USPS OIG Report: Late and Extra Trips at the Philadelphia P&DC

Background Late trips occur when various conditions cause a delay in the arrival or departure of transportation beyond the scheduled times. In April 2019, Postal Service Headquarters management informed plant management to eliminate all late trips and specified that all trips should depart and arrive to their destinations on time. From July 1 to December…

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USPS: New process improves change-of-address service

USPS has improved the way it helps telephone callers who request change-of-address services, thanks to a team that came together from several postal departments. Until about two years ago, the organization’s customer care centers received approximately 400,000 calls annually from individuals with questions or concerns regarding their change-of-address requests. “For security reasons, there are limits…

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USPS: Video explains new procedures for carriers

The Postal Service has released a video to help customers understand new delivery procedures to promote social distancing during the coronavirus pandemic. The one-minute video, titled “Help Us Serve You: Mail Carriers,” explains that letter carriers will knock on a customer’s door instead of ringing a doorbell. Instead of asking a customer to sign for…

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USPS: Employees stay upbeat in face of pandemic

As the nation’s response to the coronavirus pandemic evolves — disrupting daily life from coast to coast — Postal Service employees are continuing to proudly serve their communities, reinforcing the fact that USPS is part of America’s critical infrastructure. “People are depending on us,” said Joseph Kittles, a mail handler at the Northern Virginia Processing…

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