USPS: Employee feedback helps improve SPLU Tool

The Postal Service has improved its Single Package Lookup Tool, which integrates multiple tracking systems into one user-friendly application. The application, also known as the SPLU Tool, produces an average of 46,000 tracking insights each day that employees use to resolve customer inquiries. In July, the SPLU team conducted a survey to better understand employees’…

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USPS: Holiday mail-by deadlines released

The Postal Service has recommended deadlines for the holiday mailing and shipping season. The suggestions, released Oct. 8, are for expected delivery by Dec. 25 to domestic, Air/Army Post Office (APO), Fleet Post Office (FPO) and Diplomatic Post Office (DPO) addresses. Here are the deadlines: Nov. 6: APO, FPO and DPO addresses (all ZIP Codes),…

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USPS: Extended Mail Forwarding test expands

The Postal Service expanded its Extended Mail Forwarding market test nationwide on Oct. 1. Extended Mail Forwarding allows customers to pay a fee to extend an existing permanent Change of Address request in six-month increments for up to 18 months. USPS began testing the service in nine districts on Aug. 1. By Sept. 27, the…

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PMG DeJoy thanks Gulf Coast employees for recent efforts

Postmaster General Louis DeJoy recently visited the Gulf Coast to thank employees for their work to improve service and to express his appreciation for their efforts to help customers recover from Hurricane Laura.At the North Houston Processing and Distribution Center, DeJoy discussed the Postal Service’s success at reducing late trips and delayed inventory — two…

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USPS releases new TV commercial highlighting employees, service

September 3, 2020 USPS has released a television commercial that celebrates the organization’s employees and their commitment to serving customers during the coronavirus pandemic. The 30-second spot — “Certainty II,” a follow-up to a commercial that debuted in the spring — shows real-life employees working to make deliveries happen. “We live in uncertain times,” the…

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USPS: Extended Mail Forwarding test

USPS is testing a service that allows customers to pay a fee to have their permanent Change of Address mail forwarded for up to 18 months. Extended Mail Forwarding is geared toward customers who may be displaced temporarily, on extended assignments, or who may not have updated their mailing contacts within the usual mail forwarding…

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USPS: Some versions of dual-use boxes to be eliminated soon

Beginning Sept. 1, the Postal Service will no longer offer dual-use Priority Mail Express and Priority Mail boxes 1 and 2. The boxes were created to allow customers the option to mail packages using either Priority Mail Express or Priority Mail. The boxes also allowed customers to reduce the space needed to store packaging at…

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USPS revises RCE survey due to social distancing concerns

From: Lamont Brooks <lbrooks@apwu.org> Sent: Friday, June 5, 2020 4:48 PM To: APWU National Officers Subject: HIGH IMPORTANCE Notification No. GCCC20200214 USPS to Resume RCE Shops May 26 – Reassigned PLEASE SHARE WITH YOUR APWU LOCAL LEADERS AND RETAIL CLERKS. In anticipation of a national grievance the postal service made revisions under COVID-19 and included…

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