USPS clarifies acceptable identification forms

The Postal Service recently updated the list of acceptable forms of identification that customers must show for picking up various types of mail and applying for other services. The Domestic Mail Manual (DMM) now features a new section, 608.10.0, Forms of Identification, that details acceptable forms of ID. The update clarifies previous guidance for identification…

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USPS OIG Report: Facility Conditions, Delayed Mail, and Staffing Levels in Albuquerque, NM

Objective The OIG received two congressional requests. One request came from former U.S. House of Representative Michelle Lujan Grisham and another from Senator Tom Udall on September 5 and September 19, 2018, respectively. Their requests asked the OIG to assess allegations of unsafe facility conditions, delayed and unprocessed mail, and understaffing at post office (PO)…

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USPS OIG: Tackling Delivery Delays

More packages and fewer letters to more addresses each year. That’s the daily drill for U.S. Postal Service city carriers and city carrier assistants (CCA), the non-career carriers who make up a growing segment of the workforce. As we’ve noted in past blogs, customers are feeling negative effects of this changing mail mix. Complaints of…

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APWU: Mailing Requirements Clerks and Bulk Mail Clerks to Lose Duty Assignments

From: Lamont Brooks <lbrooks@apwu.org> Sent: Thursday, March 28, 2019 4:00 PM Subject: Mailing Requirements Clerks MRC Helpdesk-Bulk Mail Tech-Genysis-Service Now- 1-800 Number Seven sites were tested using approximately two MRC per District per a USPS to APWU notification in March 2018. The APWU held a nationwide telecon with the locals in March 2018 with seven…

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PMG addresses customer service, other topics in “Business Focus” video

The importance of delivering excellent customer service is discussed by Postmaster General Megan J. Brennan in her latest “Business Focus” video. “We’re a service organization, and to attract and retain customers and generate profitable revenue, we need to continue to improve the customer experience,” she says. Brennan encourages employees to deliver excellent experiences wherever they…

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USPS OIG Report: Mail Delivery Issues – Barrington Station, Los Angeles, CA

This report presents the results of our audit to assess mail delivery on selected routes at the Barrington Station, Los Angeles, CA. The Barrington Station is in Los Angeles, CA in the Los Angeles District of the Pacific Area. We conducted the audit to provide U.S. Postal Service management with timely information on potential operational…

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USPS OIG Report: Mail Delivery and Customer Service Issues – Brooklyn, NY

This report presents the results of our audit to assess mail delivery on selected routes and retail counter services at the Bushwick Station, Brooklyn, NY. The Bushwick Station is in the Triboro District of the Northeast Area. This audit was initiated at the request of Congresswoman Nydia M. Velazquez of the 7th District, NY, based…

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USPS OIG Report: Mail Delivery Issues in San Antonio, TX

Background This report presents the results of our self-initiated audit to evaluate mail delivery issues on selected routes at the San Antonio – Heritage Station. The Heritage Station is in the Rio Grande District of the Southern Area. We conducted the audit to provide U.S. Postal Service management with timely information on potential operational risks…

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