USPS: Video explains new procedures for carriers

The Postal Service has released a video to help customers understand new delivery procedures to promote social distancing during the coronavirus pandemic. The one-minute video, titled “Help Us Serve You: Mail Carriers,” explains that letter carriers will knock on a customer’s door instead of ringing a doorbell. Instead of asking a customer to sign for…

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USPS: Employees stay upbeat in face of pandemic

As the nation’s response to the coronavirus pandemic evolves — disrupting daily life from coast to coast — Postal Service employees are continuing to proudly serve their communities, reinforcing the fact that USPS is part of America’s critical infrastructure. “People are depending on us,” said Joseph Kittles, a mail handler at the Northern Virginia Processing…

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USPS OIG Report: Mail Delivery & Customer Service Operations

Milam Dairy Annex, Miami, FL Background The Milam Dairy Annex is in the South Florida District of the Southern Area. The delivery unit has 38 city routes delivered by 45 full-time city carriers and 34 city carrier assistants. The unit also has 18 clerks. Forty-two percent of the unit’s delivery points are businesses. We chose…

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Postal Bulletin: Customer Service Includes Removing All Mail Tags from MTE

Fiscal Year 2020 is shaping up to be a pivotal year for the Postal Service™ due to anticipated high mail volumes that will include Election Mail, Political Mail, and Census mail. The Postal Service would like to remind employees that highly visible tags and labels are attached to trays, sacks, and containers to assist with…

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USPS OIG: Management Alert – Nationwide Delivery Scanning Issues

During fiscal year 2019, we reviewed package scanning procedures at 25 Postal Service delivery units to determine if employees were properly scanning packages. During our audits, we found that Postal Service employees were not always following package scanning procedures at 21 of the 25 units. Customers rely on accurate scan data to track their packages…

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USPS: QR codes added to collection box labels

The Postal Service is adding QR codes to all blue standard and Priority Mail Express collection box labels to provide customers with information on nearby Post Offices. To use this new feature, customers can use the camera on a mobile smart device, or the QR code reader available on the USPS Mobile application, Informed Delivery…

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USPS OIG Report: National Operational Assessment – Customer Service and Delivery Operations

Objective Our objective was to assess the Postal Service’s Customer Service and Delivery Operations to identify opportunities for savings and streamlining operations. Reliable, affordable, universal mail delivery is the Postal Service’s mission. In fiscal year (FY) 2018, the Postal Service delivered more than 140 billion letters and flats and 6.4 billion packages to over 158…

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USPS teams with Google Cloud for call center relief

By Dave Nyczepir – December 12, 2019 The U.S. Postal Service plans to reduce wait times on about 80 million customer calls fielded annually through a partnership with Google Cloud announced Thursday. USPS awarded Carahsoft — Google Cloud’s authorized distributor for public sector clients — a cloud contract with a $50 million ceiling covering customer…

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