USPS OIG Report: Management of Postal Zones

Objective Our objective was to evaluate the accuracy of Postal Service “zone”-based postage rates. These rates apply to select mail products including Priority Mail, Bound Printed Matter, Parcel Select, First Class Package Service, and Periodicals. The total volume of competitive and market dominant mail that included zone pricing was 10.1 billion of the 142.4 billion…

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USPS OIG Report: Facility Condition Reviews – South Jersey District Post Offices

Background This report presents the results of our self-initiated audit of facility conditions at the Belmar (owned), Normandy Beach (leased), and Spring Lake (leased) post offices in the South Jersey District. The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and…

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USPS OIG Report: Mail Delivery & Customer Service Operations

Milam Dairy Annex, Miami, FL Background The Milam Dairy Annex is in the South Florida District of the Southern Area. The delivery unit has 38 city routes delivered by 45 full-time city carriers and 34 city carrier assistants. The unit also has 18 clerks. Forty-two percent of the unit’s delivery points are businesses. We chose…

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USPS OIG Report: Management Structure at the Postal Service

Objective As an organization, the Postal Service maintains a headquarters and a field office structure that comprises seven areas, 67 districts and more than 31,000 facilities. The field office management structure includes functional managers who oversee the core areas of finance, human resources, marketing, operations program support, and information systems; and operational managers and supervisors…

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USPS OIG Report: First-Line Supervisor Resources

Objective Postal Service first-line supervisors oversee the day-to-day operations that drive services and delivery of mail to the public. As such, they significantly contribute to ensuring customers receive quality service and receive mail and parcels on time and in good condition. For our audit, a first-line supervisor is defined as the first layer of management…

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USPS OIG Report: Postal Inspection Service Handling of Suspected Marijuana Packages

Objective Our objective was to determine whether the U.S. Postal Inspection Service has efficient and effective controls to manage the Administrative Non-Mailability Protocol (ANP) program. Postal inspectors are federal law enforcement officers responsible for enforcing laws that defend the nation’s mail system from illegal or dangerous use. In 2016, the Postal Inspection Service implemented the…

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USPS OIG Report: Manual Flats Processing at Tucson P&DC

Background The Postal Service’s Tucson P&DC is in the Arizona District of the Western Area. During fiscal year (FY) 2019, it manually processed 12.2 million letters, 2.6 million flats, and 6.5 million parcels. Mail is processed manually when its dimensions or address quality prevent it from being processed on mail processing equipment. It is much…

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USPS OIG Report: Options to Reduce Unfunded Retirement Liabilities

Objective The Postal Service participates in three retirement plans: the Civil Service Retirement System (CSRS), the Federal Employees Retirement System (FERS), and the Postal Service Retiree Health Benefits (RHB). The first two are pension plans and the third is set up to fund the Postal Service’s share of RHB premiums. The U.S. Office of Personnel…

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