USPS OIG Report: Contract Delivery Service Cost Attribution

Objective Contract Delivery Service (CDS) is a contractual agreement between the Postal Service and an individual or firm for the delivery and collection of mail to and from homes and businesses. The Postal Service considers CDS to be one of its three primary delivery types, in addition to city carriers and rural carriers. CDS suppliers…

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USPS OIG Property Condition Reviews – Ohio 

Background The North Royalton, Willoughby, and Jesse C. Owens Post Offices are in the Ohio 1 District. The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and Occupational Safety and Health Administration (OSHA) safety laws. Our objective was to…

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USPS OIG Property Condition Reviews – Massachusetts 

Background The Cochituate, Winchester, and John F. Kennedy Post Offices are in the Massachusetts-Rhode Island District. The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and Occupational Safety and Health Administration (OSHA) safety laws. Our objective was to determine…

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USPS OIG Report: COVID-19 Leave Administration

Objective Our objective was to assess the Postal Service’s management of its employees’ use of novel coronavirus disease (COVID-19) leave under the Families First Coronavirus Response Act (FFCRA). In March 2020, the president declared COVID-19 pandemic to be a national emergency and signed the FFCRA into law, creating two new types of leave: Up to…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Carrier Sections, Cleveland, OH

Background The Carrier Sections is in the Ohio 1 District of the Central Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning, mail delivery, and customer service operations risks at the Carrier Sections. The delivery unit has 34 city routes delivered by 37 full-time carriers, one part-time…

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USPS OIG Report: Stamps, Money Orders, and Cash – Phoenix, AZ 

Background This report presents the results of our self-initiated audit of Stamps, Money Orders, and Cash – Phoenix, AZ, Main Office and Northeast Station. Both sites are in the Arizona – New Mexico District of the WestPac Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control…

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U.S. Postal Inspection Service Pandemic Response to Mail Fraud and Mail Theft

Objective Our objective was to assess the Postal Inspection Service’s response to mail fraud and mail theft during the COVID-19 pandemic. After we began the audit, we received a congressional request from seven members of Congress asking us to identify what actions, if any, the Postal Inspection Service had taken to address the increase in…

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USPS OIG Report: Negotiated Service Agreement

Objective Our objective was to determine mailer compliance with Negotiated Service Agreement (NSA) provisions and evaluate the U.S. Postal Service’s oversight of NSA Contract [redacted]. We selected this NSA based on the mailer’s fiscal year (FY) 2019 volume and revenue. An NSA is a contractual agreement between the Postal Service and a specific mailer, whereby…

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