USPS OIG Report: Service Performance During FY 2022 Peak Mailing Season

What We Did Our objective was to evaluate the Postal Service’s performance during the FY 2022 peak mailing season and implementation of its peak season preparedness plan. For this audit, we obtained supporting documentation, evaluated processing service performance, and interviewed Postal Service managers. What We Found We found that the Postal Service successfully implemented initiatives…

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USPS OIG Report: Changes in the Usage of the Modes of Transportation

Background To meet its customers’ demands and needs, the U.S. Postal Service addressed its financial and operational challenges by developing its Ten-Year Plan — Delivering for America: Our Vision and Ten-Year Plan to Achieve Financial Sustainability and Service Excellence (the Plan). The Plan establishes strategies for achieving financial sustainability and service excellence and outlines the…

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USPS OIG Report: International Mail Operations and Performance Data

Background International mail is primarily processed through the U.S. Postal Service’s International Service Centers (ISC). ISC operations focus on the timely and secure movement of international mail and packages. ISC staff use equipment to perform processing scans for events such as mail arrival and departure and customs clearance. Scan data is recorded in the Product…

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USPS OIG: Property Condition Review Capping Report

Background The post office lobby is the principal business office of the U.S. Postal Service. There are over 30,000 leased and owned Postal Service retail facilities nationwide. For most customers, the lobby is their only close-up view of Postal Service operations; therefore, its appearance directly affects the Postal Service’s public image. The Postal Service must…

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USPS OIG Report: Postal Service Knowledge Continuity

Background The U.S. Postal Service uses Corporate Succession Planning to identify and develop top-performing employees to become future executives. In addition, a variety of leadership development programs align with competency models to develop upcoming leaders, including Managerial Leadership, Advanced Leadership, Executive Leadership, and Executive Foundations. The overarching program of employee knowledge development is referred to…

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USPS OIG: Bringing Our Work to You

 May 23, 2022 The most important goal of our office is to do excellent work that promotes efficiency and effectiveness and ensures integrity at the Postal Service. That is only the first step though. Good work also needs to be easily available to the people who use it. We want to make it simple…

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USPS OIG Report: Postal Service Recognition and Awards Program

What We Did Our objective was to assess the Postal Service’s effectiveness in managing its Recognition and Awards Program. We reviewed FY 2018 through FY 2021 recognition and awards data from the eAwards system. What We Found Postal Service management could improve controls to effectively manage its Recognition and Awards Program. Specifically, 271 employees inappropriately…

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USPS OIG Report: San Francisco International Service Center Closure

Background The U.S. Postal Service’s International Service Center in San Francisco, CA (SFO ISC) houses select international and military mail processing functions and a retail unit. In April 2020, the lessor notified the Postal Service that they were discontinuing the facility lease and subsequent discussions about potential on-airport facility alternatives proved unsuccessful. As a result,…

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