USPS OIG Report: HCR Contractor Failures at Greensboro P&DC

Background Late trips occur when various conditions cause a delay in the arrival or departure of transportation beyond the scheduled times. Late trip reason codes may include late processing, mail processing, contractor failure, and equipment failure. When trucks are late due to contractor failure, dock expeditors choose the reason code in the Surface Visibility (SV)…

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USPS OIG Report: Processing Network Optimization and Service Impacts

Objective Our objective was to determine if the U.S. Postal Service’s processing network is operating at optimal efficiency and meeting service standards. Our fieldwork was completed before the President of the United States issued the national emergency declaration concerning the novel Coronavirus disease outbreak (COVID-19) on March 13, 2020. The results of this audit do…

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USPS OIG Report: Stamp Count Analysis

Objective We issued a series of reports between September 2016 and June 2017 on Postal Service stamp, money order, and cash inventory accountability at 10 post offices. Also, in April 2018, we performed a nationwide audit of the design and effectiveness of internal controls over stamp stock accountabilities. As a result of these audits, management…

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USPS OIG Report: Transportation Network Optimization and Service Performance

Objective Our objective was to assess opportunities to optimize the Postal Service’s transportation network and meet service performance goals. Transportation is a core part of Postal Service operations, combining Postal Service-owned and operated assets with contractor operations. Every day a team of transportation and logistics professionals manage an average flow of over 390 million mailpieces…

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USPS OIG Report: Leased Facility Maintenance

Objective Our objective was to evaluate the effectiveness of management controls over the Landlord Maintenance Program (LPM). Specifically, the controls in place to ensure compliance with policies and procedures related to leased buildings for which the landlords have repair and maintenance responsibilities. Our fieldwork was completed before the President of the United States issued the…

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USPS OIG Report: Facility Condition Reviews – South Florida District

Background The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and Occupational Safety and Health Administration (OSHA) safety laws. Our fieldwork was completed before the President of the U.S. issued the national emergency declaration concerning the novel coronavirus disease…

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USPS OIG Report: In-Office Cost System Sampling Processes

Objective The In-Office Cost System (IOCS) is the primary probability sampling system the U.S. Postal Service uses to attribute the labor costs of clerks, mail handlers, city carriers, and supervisors related to handling the mail. Data collected from IOCS enables the Postal Service to allocate labor costs to each mail category. The accuracy of product…

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USPS OIG Report: Mail Delivery and Customer Service – New Orleans 

Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the New Orleans Central Carrier Station in New Orleans, LA. The New Orleans Central Carrier Station is in the Louisiana District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely…

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