USPS OIG Report: Efficiency and Safety of Lift Gates

Objective Our objective was to evaluate the efficiency and safety of lift gates used on U.S. Postal Service cargo vans. The Postal Service owns and operates a fleet of over 227,000 vehicles. The Postal Service has 7- and 11-ton cargo vans that Postal Vehicle Service (PVS) drivers use to transport mail between facilities and to…

 Continue reading

USPS OIG Report: Recovery for Private Party Damage to Postal Service Vehicles

Objective Our objective was to assess the effectiveness of management controls over recoveries for private party damage to U.S. Postal Service vehicles. The Postal Service maintains one of the nation’s largest fleets, with over 200,000 vehicles used for daily operations. In fiscal years (FY) 2018 and 2019, Postal Service vehicles were involved in over 58,000…

 Continue reading

USPS OIG Report: Arrow Key Management Controls

Objective Our objective was to assess the effectiveness of the Postal Service’s management controls for arrow keys. The Postal Service uses a universal key, known as an arrow key, to access collection boxes, outdoor parcel lockers, cluster box units, and apartment panels. Supervisors assign these keys – generally one per route – to letter carriers…

 Continue reading

USPS OIG Report: Controls Over Purchasing and Maintaining IT Equipment

Objective Our objective was to determine if controls for purchasing and maintaining information technology (IT) equipment, specifically printers, webcams, and [redacted] cameras, are effective in identifying, assessing, and mitigating vulnerabilities and related cybersecurity risks to the U.S. Postal Service’s IT infrastructure. The Postal Service purchases IT equipment, such as webcams and printers, through the eBuy…

 Continue reading

USPS OIG Report: Mail Recovery Center 

Objective Our objective was to evaluate the effectiveness of U.S. Postal Service Mail Recovery Center (MRC) operations and identify opportunities for improvement. The MRC is the Postal Service’s “lost and found” department, serving a vital customer service role by processing undeliverable and lost items. The MRC receives items deemed “undeliverable” from Postal Service facilities throughout…

 Continue reading

USPS OIG Report: Financial Controls Policy for Retail Units

Background During fiscal year (FY) 2019, we issued 32 audit reports related to financial controls at Postal Service retail units. We identified inconsistencies with Postal Service policies for performing financial transactions. The purpose of this report is to bring attention to these issues and make recommendations for corrective action. Our objective was to assess current…

 Continue reading

USPS OIG Report: Delivery Vehicle Acquisition Strategy

Objective Our objective was to assess the Postal Service’s acquisition strategy for delivery and collection vehicles. The Postal Service’s mission is to provide reliable and affordable universal mail delivery and postal retail services to the U.S. In fiscal year (FY) 2019, the Postal Service delivered to about 160 million delivery points, six days a week….

 Continue reading

USPS OIG Report: Workers’ Compensation Program Cost Containment Activities

Objective The Federal Employees’ Compensation Act (FECA) program provides coverage for and assistance to about 2.6 million federal civilian and Postal Service employees who have sustained work-related injuries or disease by providing appropriate monetary and medical benefits and assistance in returning to work. The modern FECA program was created in 1916 with the overall intention…

 Continue reading