USPS OIG Report: Partnership Agreement Compliance

This report presents the results of our self-initiated audit of the U.S. Postal Service’s partnership agreements with [redacted]. Our objectives were to determine [redacted] with agreement provisions and determine whether opportunities exist to enhance agreement provisions. Read full report Source: USPS Office of Inspector General

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USPS OIG Report: Delivery and Customer Service Issues – Brooklyn, NY

This report presents the results of our audit assessing mail delivery and customer service issues at the Greenpoint and Williamsburg Stations, Brooklyn, NY. We conducted this audit in response to a June 21, 2019, request from four New York members of Congress (Senators Charles Schumer and Kirsten Gillibrand, and Representatives Nydia Velazquez and Carolyn Maloney)…

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USPS OIG Report: Manual Parcel Processing Operations at Brooklyn P&DC

Background This report presents the results of our self-initiated audit of manual parcel processing operations at the Brooklyn Processing and Distribution Center (P&DC) in Brooklyn, NY. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at the Brooklyn P&DC. The Brooklyn P&DC is in the Triboro District of…

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USPS OIG Report: Manual Letter Processing Operations at Industry P&DC

Background This report presents the results of our self-initiated audit of manual letter processing operations at the Industry Processing and Distribution Center (P&DC) in the City of Industry, CA. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at the Industry P&DC. The Industry P&DC is in the…

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USPS OIG Report: National Operational Assessment – Customer Service and Delivery Operations

Objective Our objective was to assess the Postal Service’s Customer Service and Delivery Operations to identify opportunities for savings and streamlining operations. Reliable, affordable, universal mail delivery is the Postal Service’s mission. In fiscal year (FY) 2018, the Postal Service delivered more than 140 billion letters and flats and 6.4 billion packages to over 158…

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USPS OIG Report: Mail Excluded from Service Performance Measurement

Objective Our objective was to determine the reasons certain full-service mail volume is excluded from the Postal Service’s service performance measurement. The Postal Service uses Intelligent Mail Barcodes (IMb) on mailpieces to sort and track mail. The IMb allows mailers and the Postal Service to track each mailpiece from acceptance to delivery, which helps calculate…

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USPS OIG Report: Transportation Cost of Mail Transport Equipment

Objective Our objective was to assess the Postal Service’s efforts to reduce transportation costs of Mail Transport Equipment (MTE) in the Mail Transport Equipment Service Center (MTESC) network. The MTESC network is a nationwide network of 14 contractor-operated facilities. MTESC facilities process, repair, store, and distribute MTE (containers, sacks, trays, flat tubs, sleeves, and pallets)…

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USPS OIG Report: Mail Delivery Issues – Vista Station, Sparks, NV

Background The Vista Station is in the Nevada-Sierra District of the Western Area. The delivery unit has a total of 52 routes (42 city and 10 rural). The 42 city routes are delivered by 54 carriers (44 full-time and 10 city carrier assistants [CCA]). The 10 rural routes are delivered by 17 carriers (nine full-time…

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