Our objective was to assess the Postal Service’s First‑Class Mail and Priority Mail service performance since fiscal year (FY) 2022. The review looked broadly at service performance changes, trends, failure points, and causes.
This six-month update, in particular, highlights the successes and challenges the Postal Service experienced with a key strategy of the DFA, which is to fully optimize its surface and air transportation network.
We issued individual reports for the four delivery units and another one for issues we identified at the LPC. We also issued a report summarizing the results of our audits at all four delivery units with specific recommendations for management to address.
Background The U.S. Postal Service selected the Terre Haute Sorting & Delivery Center (S&DC) as one of the first facilities for fleet modernization and electrification. It contracted for the design and installation of 76 parking spaces with charging ports to support the electrical vehicle (EV) rollout. An external contractor performed the commissioning, including the electrical,…
Our objective was to assess the Postal Service’s efforts to reduce workhours in mail processing.
With the average American moving 11.7 times in their lifetime, the Postal Service must effectively handle PARS mail to ensure timely delivery of essential communications, such as bills, checks, and court documents.
Our objective was to assess the effectiveness of the Postal Service’s national and local initiatives to improve the pre‑career employee experience and retention.
In fiscal year (FY) 2024, PVS incurred operating expenses of $1.3 billion. On November 30, 2022, the Postal Service and the American Postal Workers Union agreed to initiate a pilot that created a new bargaining unit position, Postal Vehicle Operators (PVO).
