USPS OIG Report: Disability Retirement Application Process

Objective Disability retirement is an employee benefit intended for employees who are unable to complete a normal career due to disease or injury. To be eligible for retirement disability, employees must meet prescribed statutory, regulatory, and administrative criteria. The objective of our audit was to assess the Postal Service’s effectiveness in processing disability retirement applications….

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Processing Readiness for Election and Political Mail for the 2018 Midterm Elections

Objective The objective of our audit was to evaluate the Postal Service’s readiness for timely processing of election and political mail for the 2018 midterm elections. Election mail is a mailpiece that an authorized election official creates for voters participating in the election process, while political mail is mail used for political campaign purposes. General…

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USPS OIG Report: Domestic Preference in Vehicle Contracts

Objective The objective was to assess whether the Postal Service applied domestic preference requirements during the award of vehicle and vehicle parts contracts. Since the 1930s, the Buy American Act has required federal agencies to provide preferential treatment in its purchases of domestic end-products. The Postal Service is not subject to the Buy American Act,…

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USPS OIG Report: Refunds and Voids – Bluebonnet Station, Austin, TX

Objective The objective of this audit is to determine whether refunds and voids for spoiled/unused customer meter stamps were valid and properly supported at the Bluebonnet Station, Austin, TX. The OIG’s data analytics identified that Bluebonnet Station had a 202 percent increase in dollars for stamp and meter revenue refunds from July 1 to December…

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USPS OIG Report: Parcel Return Service – Los Angeles District

Objective Our objective was to evaluate operations and controls over the processing and distribution of Parcel Return Service (PRS) mail in the Los Angeles District. PRS, introduced in October 2003, is a workshare returns product, with the U.S. Postal Service acting as the mail entry point. It allows a customer to return merchandise using a…

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USPS OIG Report: Employee Background Screening in the Pacific Area

Objective Our objective was to assess the U.S. Postal Service’s employee background screening process in the San Francisco, Bay-Valley, and Sierra Coastal districts to determine whether they ensured individuals selected for employment were suitable to maintain the safety and security of the mail and uphold public trust in the Postal Service. We selected the San…

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USPS OIG Review of Expansion of Package Sorters Investment

Objective Our objective was to determine whether the U.S. Postal Service’s Expansion of Package Sorters capital investment achieved expected savings and performance metrics. As ecommerce continues to grow at a rapid pace, the package delivery market has created opportunities for the Postal Service to increase revenue. The Postal Service manually processes and sorts over 1.5…

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USPS OIG Report: Earned Work Hours in Customer Service Operations – Tennessee District

Objective Our objective was to assess the accuracy of earned workhours in customer service operations in the Tennessee District. Customer service operations consist of employees at post offices, stations, and branches involved in mail distribution, retail window, and miscellaneous administrative operations. The U.S. Postal Service uses the Customer Service Adjusted Workload (CSAW) and Customer Service…

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