USPS OIG Report: Peak Season Hiring

Objective Our objective was to assess whether the Postal Service effectively hired bargaining employees for the peak season periods of 2019 through 2021. Peak season employees help ensure that Postal Service customers receive quality mail service and parcels on-time during the holiday season. Individuals hired during peak season are non-career bargaining unit employees who supplement…

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USPS OIG Report: FY 2020 Board of Governors’ Expenditures

Objective Our objective was to determine whether fiscal year (FY) 2020 expenditures of the Postal Service Board of Governors (Board) were properly supported, reasonable, and complied with Postal Service and Board policies and procedures. The Postal Reorganization Act of 1970, as amended, established the Board which is comprised of nine governors appointed by the president…

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USPS OIG Report: Manual Mail Processing Efficiency

Objective Our objective was to assess the efficiency of the Postal Service’s manual mail processing operations. Mail is processed manually when its dimensions or address quality prevent it from being processed on mail processing equipment or to meet service standards when machines are at capacity. Processing mail manually is less productive (which is calculated by…

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USPS OIG: Does First-Class Mail Get First Class Service?

September 20, 2021 Sometimes our auditors look at specific incidents or facilities. Other times, especially when concerns are raised, we examine broader, more systemic issues. So, what did we do when more than 70 members of Congress asked us to look into the persistent declines in on-time mail delivery in 17 postal districts? We opened…

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USPS OIG Report: Property Condition Reviews – California

Background The Menlo Park (owned), Excelsior (leased), and Sutter Street (leased) post offices are in the California 1 District. The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and Occupational Safety and Health Administration (OSHA) safety laws. Our objective…

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USPS OIG Report: Service Performance – First‑Class Single Piece Letter Mail

Objective Our objective was to evaluate service performance for First‑Class Single Piece (FCSP) letter mail nationally and in 17 selected districts. This report responds to a congressional request regarding concerns of low service performance in these districts in the last month leading up to the November 2020 general election. The OIG addressed issues on election…

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USPS OIG Report: Vehicle Parts Pricing

Objective Our objective was to assess if the management of Postal Service vehicle parts agreements is consistent with pricing requirements. In fiscal year (FY) 2020, the Postal Service used about 255,000 delivery vehicles to distribute mail to 160 million delivery points across the nation. While about $292 million was spent on vehicle parts through 16…

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USPS OIG Report: Protection Against External Cyberattacks

Objective Our objective was to determine if the Postal Service has an effective security posture to protect its Information Technology (IT) infrastructure from external cyberattacks and prevent unauthorized access to restricted data. In the past two years, 51 percent of organizations have experienced a cybersecurity incident that resulted in a significant disruption to their IT…

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