USPS OIG Report: Peak Season Air Transportation

Objective Our objective was to assess the Postal Service’s efforts to reduce Peak Season air transportation operational costs while maintaining service during fiscal year (FY) 2019 and FY 2020. The Postal Service’s Peak Season lasts about eight weeks, starting on or around Thanksgiving Day in November and ending on or around Martin Luther King, Jr….

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USPS OIG Report: Misrouted Mail Within the Postal Service Network

Objective Our objective was to determine why there is misrouted mail and its impact on the Postal Service. Service standards are the Postal Service’s stated delivery performance goals for each mail class measured in days from point of entry into the mailstream to final destination. These standards are one of the primary operational goals or…

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USPS OIG Report: Payments to Contract Postal Unit and Village Post Office Suppliers

Objective Our objective was to determine if the Postal Service timely terminated payments to Contract Postal Unit (CPU) and Village Post Office (VPO) suppliers when services were no longer provided. The Postal Service fulfills its universal service obligation partly through its Alternate Access Channels programs, which offer postal products and convenient mail services where customers…

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USPS OIG Report: Pandemic Volume and Revenue Projected Scenarios

Objective The Postal Service develops a range of financial projections as part of its financial planning. A financial projection is an estimate or forecast of a future situation or trend based on a study of present and historical trends. The main projection the Postal Service completes is the annual financial plan, which estimates revenue, volume,…

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USPS OIG Report: Voyager Card Transactions – Elizabeth, NJ

Background This report presents the results of our self-initiated audit of Voyager Card Transactions – Elizabeth, NJ, Post Office. The Elizabeth, NJ, Post Office is in the Northern New Jersey District of the Northeast Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control risks at Postal…

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USPS OIG Report: Property Condition Reviews – Gateway District

Introduction The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and Occupational Safety and Health Administration (OSHA) safety laws. Our objective was to determine if Postal Service management is adhering to building maintenance, security and safety standards, and employee…

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USPS OIG: Management Alert – Issues Submitting and Processing COA Requests

Introduction During our Integrity of the U.S. Postal Service’s Social Media Presence audit, we found indications of availability issues associated with the National Change of Address (NCOA) database and its related applications. We identified several social media complaints and reports in national news concerning issues submitting and processing change of address requests. Although these issues…

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USPS OIG Report: Elevator Modernization Program

Objective Our objective was to determine whether the U.S. Postal Service is managing its elevator modernization program to minimize equipment downtime and the cost of repairs. The Postal Service operates about 1,200 elevators at over 500 facilities, which includes passenger and freight elevators of various types and sizes. In November 2015, the Postal Service established…

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