OIG Report: Facility Condition Reviews – Eastern Area

Background The U.S. Postal Service has more than 30,000 leased and owned retail facilities nationwide. Over 5,800 of these facilities are in the Eastern Area. The Post Office lobby is the principal business office of the Postal Service. The lobby’s appearance directly affects the Postal Service’s image because it is the only close-up view of…

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OIG Report: Internal Controls Over Money Orders – Kendall Green Station Contract Postal Unit

Background Office of Inspector General (OIG) uses tripwires to identify financial anomalies. Tripwires are analytic tools that look at specific behaviors and patterns that are strong indicators of improper activity. From October 1, 2015, to December 31, 2016, our tripwire identified the Kendall Green Station Contract Postal Unit (CPU), Washington, D.C., reported 262 money orders,…

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USPS is testing elimination of four Extra Services forms

The Postal Service has eliminated four Extra Services forms at some Retail Systems Software (RSS) sites. In a test underway at RSS sites in Capital and Northern Virginia districts, these color-coded forms are no longer required: PS Form 3804 Return Receipt for Merchandise PS Form 3813 Insured Mail Receipt (domestic only, $500 and under) PS…

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APWU Clerk Craft Gains 362 Administrative and Technical Jobs in Arbitration Award

Web News Article #: 36-2017 04/24/2017 – Arbitrator Goldberg ruled that the Postal Service failed to make a good faith effort to return 362 administrative and technical jobs to the Clerk Craft. The arbitration award was issued on April 21, 2017 and settles a long-standing dispute over the Clerk Craft Jobs Memorandum of Understanding in…

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OIG Report: Delivery and Customer Service Operations – Bronx, NY

Background Delivering high-quality service and providing excellent customer experiences are performance outcome goals the U.S. Postal Service has established to measure corporate strategy success and continuous improvement efforts. Mail delivery and retail services present challenges in large populous areas, such as the Bronx, where many people live in multi-family buildings and high-rise apartments. Owners or…

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Medford residents complain about long passport lines at post office

By Damian Mann – April 21, 2017 Frustrated local residents say they have endured long lines and long waits to get a passport at the cramped downtown Medford post office. “With only one post office employee, who seems very stressed out, managing all the necessary paperwork for all the passport applicants, this is a perfect…

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USPS: Premium PO Box contest starts April 15

USPS is hosting a competition from April 15-May 12 to see which Premium Post Office Box locations can open the most PO Boxes. Premium PO Box locations were formerly known as Move to Competitive (MTC) sites. To qualify, offices must first open a minimum number of boxes based on the office’s size. Winning offices will…

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