How USPS uses analytics to spot problems at local offices

By Stephanie Kanowitz – Nov 01, 2017 In this era of “do more with less,” the U.S. Postal Service’s Office of the Inspector General is relying heavily on data analytics to monitor performance of post offices’ mail and retail services. “We have to take our agency, the place where it is now, and help guide…

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Police shoot bear who walked into Anchorage P&DC

By Laurel Andrews – October 10, 2017 A black bear that entered the post office at the Anchorage airport was killed Sunday after police couldn’t get the animal to go back outside, officials said. The bear entered the Anchorage Processing and Distribution Center through a door trucks use to access the building, said Dawn Peppinger,…

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USPS to eliminate four Extra Services forms

The Postal Service will eliminate four Extra Services forms at all Retail Systems Software (RSS) sites, including contract postal units that use RSS, beginning Oct. 15. After two successful tests, these color-coded forms are no longer required: PS Form 3804 Return Receipt for Merchandise PS Form 3813 Insured Mail Receipt (domestic only, $500 and under)…

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USPS OIG Report: Mobile System Review

Background In 2016, the U.S. Postal Service managed 31,585 retail offices serving 877 million customers. To reduce wait-time-in-line and expedite customer transactions, the Postal Service developed the mobile Point-of-Sale (mPOS) system. mPOS is a mobile system that allows retail associates to accept credit card and non-PIN debit card payments for customers’ retail transactions. In fiscal…

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