USPS OIG Report: Retail and Customer Service Ops in Philadelphia Metro District

Background The U.S. Postal Service has a substantial network of about 35,000 retail facilities, including post offices, stations, and branches. The Philadelphia Metropolitan District includes over 250 retail units with a combined retail revenue of over $175 million for fiscal year (FY) 2016. Retail and customer service operations are integral parts of the Postal Service’s…

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Billions Served: Foot Traffic at the Post Office

Customers visited post offices an estimated 2.7 billion times in fiscal year (FY) 2016, though most visits did not include a transaction. Instead, customers checked their PO boxes, picked up free shipping materials, or put letters in the collection slot. Post office foot traffic varies widely. The 450 largest locations have on average about as…

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APWU: 2017 Peak Season Exception Period MOU Reached

Web News Article #: 80-2017 08/25/2017 – The APWU and the USPS recently signed a Memorandum of Understanding (MOU), RE: Peak Season Exception Periods – 2017 Date Changes, modifying the Peak Season (Holiday Season) Exception period for 2017 to “ensure adequate coverage” and “accommodate customer service.” Peak Season Dates The start of the Peak Season…

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Latest Postal Bulletin offers reminders on ‘Caution Heavy’ and ‘Special Handling — Fragile’ labels

The Postal Service is reminding employees about two labels for mailpieces that are heavy or require special handling: • Caution Heavy (Label 035CH) is for packages that weigh 35 pounds or more. Retail associates should affix this label to packages at retail counters. Business mailers can order these free labels from the online Postal Store….

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USPS: New system to improve package shipments

The Postal Service is introducing an automated system to replace a manual process for detecting postage due on package shipments. The Automated Package Verification (APV) system will be deployed Aug. 1. The system allows customers to accurately pay shipping charges for packages sent by Click-N-Ship or PC Postage. To support the system, mail processing equipment…

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