Medford residents complain about long passport lines at post office

By Damian Mann – April 21, 2017 Frustrated local residents say they have endured long lines and long waits to get a passport at the cramped downtown Medford post office. “With only one post office employee, who seems very stressed out, managing all the necessary paperwork for all the passport applicants, this is a perfect…

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USPS: Premium PO Box contest starts April 15

USPS is hosting a competition from April 15-May 12 to see which Premium Post Office Box locations can open the most PO Boxes. Premium PO Box locations were formerly known as Move to Competitive (MTC) sites. To qualify, offices must first open a minimum number of boxes based on the office’s size. Winning offices will…

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OIG Report: Function 4 Efficiency in the Greater Boston District

Background The U.S. Postal Service tracks customer service activities, known as Function 4, at post offices, stations, and branches as part of its ongoing effort to provide cost-effective, high-quality customer service. The Greater Boston District operated over 400 post offices, stations, and branches, and processed more than 3.4 billion pieces of mail in fiscal year…

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OIG Report: Single Drawer Accountability – Lacona, IA, Post Office

Background U.S. Postal Service management reported a shortage at a remotely managed post office (RMPO) located in Lacona, IA, on August 17, 2016. The reported shortage was $4,658, or 93 percent of the office’s total authorized limit for cash and stamp stock. An RMPO offers part-time window service hours and is staffed by Postal Service…

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USPS: Change-of-address validation process reminder

The Postal Service is reminding employees of the process used to validate customers’ change-of-address requests. When a customer submits a change-of-address order, USPS sends the customer a move validation letter through First-Class Mail and delivers it as addressed. This letter must be delivered to the address on the mailpiece. If the letter must be returned…

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OIG Report: Internal Controls Over Single Drawer Accountability – [Redacted] Post Office

Background U.S. Postal Service management reported stock shortages at a remotely managed post office in [redacted] in June 2016 and November 2016. The reported shortages were $1,706, or 34 percent, and $1,051, or 21 percent, respectively, of the office’s total authorized limit of $5,000 for cash and stamp stock. A remotely managed post office offers…

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OIG Report: Cost Segment 3 – Clerks and Mail Handlers

Background The Postal Accountability and Enhancement Act of 2006 requires the U.S. Postal Service to file an Annual Compliance Report (ACR) with the Postal Regulatory Commission within 90 days of the end of each fiscal year. The report analyzes cost, revenue, rates, and quality of service for all products. Further, it reports whether revenue for…

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