Cleanliness is essential to USPS customer service

Dennis Rosello says cleanliness is essential to customer service. Rosello, a custodian and 19-year USPS employee, helps keep things neat and tidy at the Santa Ana, CA, Processing and Distribution Center, including its retail lobby. “When the place is really clean, there’s a positive effect on the people on the floor,” he says. “It gives…

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Detroit NDC reduces ‘missent parcels’

Detroit District’s largest facility has taken a unique approach to slash the percentage of parcels that are processed and dispatched to an incorrect zone. Through the efforts of a special team of managers and employees, the Detroit Network Distribution Center has reduced these “missent parcels” by 55 percent, dropping from 3,300 to 1,400 parcels per…

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USPS: Upcoming course completion deadlines

Reminder: Before July 18, USPS employees who handle credit and debit card transactions must complete a combination of training courses depending on their role and system access. The Payment Card Industry (PCI) courses are available in the Learning Management System. The four courses are: Protecting Payment Cardholder Data — Everyone’s Responsibility (course number 10026255), which…

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Latest Postal Bulletin highlights U.S. Passports

A U.S. Passport is Your Key to International Travel The Department of State’s Passport Services Directorate issues U.S. passports to traveling Americans. Passports are a request to foreign governments to permit you to travel, and also allow you to re-enter the United States. They provide proof of U.S. citizenship at home and around the world….

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