APWU: Lead Clerk Duty Assignments and TACS Training and Duties Dispute settled

In this dispute initiated by the American Postal Workers Union (APWU), there were three issues considered. In case Q15C-4Q-C18000314 the issue was, “whether employees occupying Lead Clerk duty assignments and who perform timekeeping duties must be given access to the Enterprise Resource Management System (eRMS).” The issues in case #Q15C-4Q-C18273555 were 1) whether the February…

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APWU: 204B Details to Non-Supervisory Positions under Clerk Craft Jobs MOU Dispute settled

In a case initiated by the USPS, the issue was, “whether the restriction on 204B usage as stated in the Memorandum of Understanding (MOU), Re: Clerk Craft Jobs, Section 2.D, is applicable to bargaining unit employees detailed to non-bargaining, non-supervisory positions.” The parties agreed that “the restriction regarding 204B usage as stated in the MOU,…

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APWU: Lead Clerk Duty Assignments under Clerk Craft Jobs MOU Dispute settled

In a case initiated by the APWU, the issue was, “whether the language in Section 2 of the Memorandum of Understanding (MOU), Re: Clerk Craft Jobs, requires that Mail Processing Lead Clerk duty assignments be posted one level higher than the majority of employees in the group.” This issue was especially a concern at Bulk…

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APWU: Injured on Duty Employees and USPS “Pilot Programs” Dispute settled

In a dispute initiated by the American Postal Workers Union (APWU), the issue was, “whether it is a violation of the National Agreement to assign injured on duty employees to perform work associated with a pilot program, experimental program, or other similar programs.” The parties agreed that, “Injured on duty employees will be assigned Clerk…

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USPS: New tool to help resolve customer issues

USPS will soon introduce a web-based tool that will allow employees to better handle customer service issues. Customer 360 will replace eCustomer Care, the application currently used to process and track business and residential customer inquiries. The new tool will be available in Consumer Affairs offices, Customer Care Centers and Post Offices, allowing employees in…

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APWU: Applications for Holiday Temp Jobs Due Sept. 24

08/29/2018 – Time is running short for APWU retirees who are interested in applying for temporary positions as Holiday Clerk Assistants: Applications are due Sept. 24. The Peak Season Exception Periods memo signed by President Mark Dimondstein and the USPS Vice President of Labor Relations in September 2015 has been carried forward into the new…

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OIG: USPS Customer Care Centers Need to Improve

The Postal Service’s customer care centers suffer from “long hold-times for customers, abandoned calls, and customer frustration,” an IG white paper has said. The centers, which supplement online information, receive calls about specific matters including tracking a package or scheduling a delivery, as well as for general information and for dealing with complex matters. Of…

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Career Status in the APWU Clerk Craft question

A recently converted PSE for filling of a residual vacancy with less than 90 days as a career employee called off on Emergency Annual Leave. She did not get paid because of management citing ELM 512.313 – he has a ninety day wait time. In the letter from President Dimondstein, about career status in the…

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