USPS OIG Report: Mail Processing Facilities Staffing

Objective Our objective was to determine if U.S. Postal Service mail processing facilities are optimally staffed based on its use of the Function 1 (F1) Scheduler. The F1 Scheduler is a modeling tool the Postal Service uses at 265 mail processing facilities nationwide to create job assignments for mail processing operations by employee labor code….

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Postal Service reboots retail training program

(March 27, 2018) USPS is introducing expanded training for retail associates as part of the organization’s broader efforts to strengthen customer service and help newer employees learn the ropes. The training will educate newly hired retail associates about postal products and services so they can better help customers. Participants will also receive guidance on conflict…

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Latest Postal Bulletin highlights U.S. Passport Services

A U.S. Passport is Your Key to International Travel The Department of State’s Passport Services Directorate issues U.S. passports to traveling Americans. Passports are a request to foreign governments to permit you to travel, and also allow you to re-enter the United States. A passport book or card is proof of identity and U.S. citizenship….

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OIG: Internal Controls Over Permit Postage and Fee Refunds – Palm Coast, FL Branch

BACKGROUND: The objective of this audit is to determine whether internal controls for issuing permit postage and fee refunds were in place and effective at the Palm Coast, FL, Branch. The U.S. Postal Service Office of Inspector General (OIG) Field Financial Risk Model identified that the Palm Coast Branch refund and void amounts for fiscal…

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