USPS OIG Report: No Sale Transactions in Dallas, TX

Background This report presents the results of our self-initiated audit of No Sale Transactions – Dallas, TX, Mockingbird Finance Station. The Mockingbird Finance Station is in the Dallas District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control risks at Postal Service locations….

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USPS offers reminder on mailing lighters

The Postal Service wants employees and customers to remember that cigarette and utility lighters must be authorized to enter the mailstream via surface transportation, such as USPS Retail Ground or Parcel Select. Cigarette and utility lighters are prohibited from air transportation — such as Priority Mail, First-Class Mail and First-Class Package Service — and from…

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NPMHU, APWU and USPS Come Together for Historic RI399 Training

November 8-9, 2018 – Over 150 mail handlers who serve on their respective Local Dispute Resolution Committees (LDRC) gathered in Las Vegas, NV with an equal number of their USPS and APWU counterparts for the first gathering of two joint training sessions conducted by the members of the National Dispute Resolution Committee (NDRC) on the…

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USPS OIG Report: Customer Service for Non-English-Speaking Customers

Objective Our objective was to evaluate the U.S. Postal Service’s customer service to non-English-speaking customers. The Postal Service, established in 1775, has as its basic function the obligation to provide postal services to bind the Nation together through the personal, educational, literary, and business correspondence of the people. In addition, it shall provide prompt, reliable,…

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USPS OIG Report: Customer Retail Experience

Objective Our objective was to evaluate key factors affecting the customer experience at Postal Service retail units and identify opportunities to enhance the overall customer experience. The Postal Service’s vast number of post offices is the largest retail network in the country, spanning more than 30,000 Postal Service-managed retail spaces. These offices drew over 857…

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APWU: Lead Clerk Duty Assignments and TACS Training and Duties Dispute settled

In this dispute initiated by the American Postal Workers Union (APWU), there were three issues considered. In case Q15C-4Q-C18000314 the issue was, “whether employees occupying Lead Clerk duty assignments and who perform timekeeping duties must be given access to the Enterprise Resource Management System (eRMS).” The issues in case #Q15C-4Q-C18273555 were 1) whether the February…

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APWU: 204B Details to Non-Supervisory Positions under Clerk Craft Jobs MOU Dispute settled

In a case initiated by the USPS, the issue was, “whether the restriction on 204B usage as stated in the Memorandum of Understanding (MOU), Re: Clerk Craft Jobs, Section 2.D, is applicable to bargaining unit employees detailed to non-bargaining, non-supervisory positions.” The parties agreed that “the restriction regarding 204B usage as stated in the MOU,…

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