USPS OIG Report: Mail Delivery and Customer Service – New Orleans 

Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the New Orleans Central Carrier Station in New Orleans, LA. The New Orleans Central Carrier Station is in the Louisiana District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely…

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NALC: CCAs with 30 months of relative standing on Feb 15 will be converted to career status

January 23, 2020 NALC and USPS have settled a national-level grievance regarding non-compliance with the contractual caps on the employment of City Carrier Assistants (CCAs). This settlement (M-01906) provides that all city carrier assistants in any size office with 30 months of relative standing on February 15, 2020, will be converted to career status within…

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USPS OIG Report: Delivery Scanning Issues – South Station, Newark, NJ

Background This report presents the results of our self-initiated audit of Delivery Scanning Issues – South Station, Newark, NJ. The objective of this audit was to evaluate the delivery scanning process on select routes at the South Station. The South Station is in the Northern New Jersey District of the Northeast Area. The South Station…

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USPS OIG: Tackling Delivery Delays

More packages and fewer letters to more addresses each year. That’s the daily drill for U.S. Postal Service city carriers and city carrier assistants (CCA), the non-career carriers who make up a growing segment of the workforce. As we’ve noted in past blogs, customers are feeling negative effects of this changing mail mix. Complaints of…

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NALC files national level grievances on Consolidated Casing and Non-compliance with CCA caps

April 25, 2019 NALC has filed a national level grievance regarding the Postal Service’s unilateral implementation of the consolidated casing initiative scheduled to begin in the Annandale, VA Post Office in May. The Postal Service plans to expand the initiative to over 200 additional locations this summer. The letter initiating this grievance and NALC’s questions…

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USPS OIG Report: Delivery Delays – Richmond District

Objective Our objective was to evaluate mail delivery delays in selected delivery units in the Richmond District. Strong consumer demand for goods purchased over the Internet has driven growth in the package industry despite otherwise declining mail volume. This growing package segment provides the Postal Service an opportunity to expand services and increase revenue. With…

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NALC: Dispute settled, eligible CCAs to receive retroactive holiday pay

July 31, 2018 The issue in this dispute is the effective date of the provisions of Article 11.8, which provides holiday pay for city carrier assistants. In this settlement (M-01894) The parties agreed that eligible CCAs will receive holiday pay for holidays after the first wage increases under the terms of the 2016-2019 National Agreement….

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NALC: CCAs with 30 months of relative standing on 9/1 to be converted to career status

July 30, 2018 In all offices, CCAs who have at least 30 months of relative standing on 9/1 to be converted to career status NALC and USPS have settled a national level grievance regarding CCAs hired over the contractual caps. This settlement (M-01892) provides that all city carrier assistants in all size offices with 30…

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