Our objective was to determine the impacts to service performance, customer service, mail security, and expected cost savings from implementation of the LTO initiative.
Objective: We conducted this audit in response to a January 27, 2020 congressional request from Senator Margaret Hassan, who raised concerns regarding complaints at multiple Postal Service facilities in New Hampshire. Our objective was to evaluate mail delivery and customer service operations at selected locations. The Postal Service has an obligation to provide services to … Read more
U.S. Postal Service delivery points are increasing each year. Package volumes are rising steadily as well. And so are customer expectations. This paradigm tends to lead to an increase in customer complaints, especially when delivery performance doesn’t meet expectations. Given these pressures, we are seeing an increasing risk in the areas of delivery and retail … Read more
More packages and fewer letters to more addresses each year. That’s the daily drill for U.S. Postal Service city carriers and city carrier assistants (CCA), the non-career carriers who make up a growing segment of the workforce. As we’ve noted in past blogs, customers are feeling negative effects of this changing mail mix. Complaints of … Read more
Objective Our objective was to evaluate mail delivery delays in selected delivery units in the Richmond District. Strong consumer demand for goods purchased over the Internet has driven growth in the package industry despite otherwise declining mail volume. This growing package segment provides the Postal Service an opportunity to expand services and increase revenue. With … Read more
This report presents the results of our audit to assess mail delivery on selected routes at the Barrington Station, Los Angeles, CA. The Barrington Station is in Los Angeles, CA in the Los Angeles District of the Pacific Area. We conducted the audit to provide U.S. Postal Service management with timely information on potential operational … Read more
Objective Strong consumer demand for goods purchased over the Internet has driven growth in the package market despite otherwise declining mail volume. This growing package segment provides the U.S. Postal Service an opportunity to expand services and increase revenue. With this growth, city carriers and non-career city carrier assistants (CCAs) are now delivering more packages … Read more
Background The U.S. Postal Service has more than 30,000 leased and owned retail facilities nationwide. Over 5,800 of these facilities are in the Eastern Area. The Post Office lobby is the principal business office of the Postal Service. The lobby’s appearance directly affects the Postal Service’s image because it is the only close-up view of … Read more