ELM Revision: Uniform Requirements

Effective February 14, 2019, the Postal Service™ is revising the Employee and Labor Relations Manual (ELM), sections 932.11g and 932.22b, to reflect changes in uniform requirements. Under revised section 932.11g, the type of postal retail personnel required to wear the prescribed uniform while performing work duties now includes postmasters at Cost Ascertainment Group (CAG) A-K…

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USPS OIG: No Sale Transactions – Bloomfield, NJ, Main Office

This report presents the results of our self-initiated audit of No Sale Transactions – Bloomfield, NJ, Main Office, which is in the Northern New Jersey District of the Northeast Area. This audit was designed to provide Postal Service management with timely information on potential financial control risks at Postal Service locations. Read full report Source:…

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USPS: New guidebook offered on postal uniforms

SPS has introduced a pictorial guidebook that managers and supervisors can use to help ensure employees wear their uniforms properly. Postal Uniform Guidelines features images of employees wearing appropriate attire. The head-to-toe photographs show actual uniformed employees who serve the public, including letter carriers, retail associates and motor vehicle operators. “Every day, we deliver to…

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USPS OIG Report: No Sale Transactions – Brooklyn, NY, New Lots Station

Background This report presents the results of our self-initiated audit of No Sales Transactions – Brooklyn, NY, New Lots Station. The Brooklyn New Lots Station is in the Triboro District of the Northeast Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control risks at Postal Service…

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USPS: New package tracking system saves time

Need to quickly determine the whereabouts of a customer’s package? There’s an app for that. The Postal Service has introduced Single Package Look-Up (SPLU), a tool that simplifies the parcel location process by combining multiple tracking systems into one application. “Package look-up can be a timely and inefficient process,” said SPLU Program Manager Jude Mossman….

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USPS: RSS terminals to get new features

USPS is introducing two retail technology features to better serve customers. The first feature, available now, allows retail associates to review package tracking and the status of customer refunds through Retail Systems Software (RSS). The second feature will allow customers to receive electronic receipts. This feature is slated to debut on full-service RSS terminals in…

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Postal Service reboots retail training program

(March 27, 2018) USPS is introducing expanded training for retail associates as part of the organization’s broader efforts to strengthen customer service and help newer employees learn the ropes. The training will educate newly hired retail associates about postal products and services so they can better help customers. Participants will also receive guidance on conflict…

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USPS upgrades credit card technology

The Postal Service has begun to roll out upgraded credit card payment technology to help guard against fraud. The card readers at Post Office retail counters will now process the EuroPay, MasterCard and Visa (EMV) chips on many debit and credit cards. The card readers are also equipped with encryption technology to better protect customers’…

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