USPS OIG Report: Delivery Delays – Richmond District

Objective Our objective was to evaluate mail delivery delays in selected delivery units in the Richmond District. Strong consumer demand for goods purchased over the Internet has driven growth in the package industry despite otherwise declining mail volume. This growing package segment provides the Postal Service an opportunity to expand services and increase revenue. With…

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OIG Report: Delivery and Customer Service Operations – Bronx, NY

Background Delivering high-quality service and providing excellent customer experiences are performance outcome goals the U.S. Postal Service has established to measure corporate strategy success and continuous improvement efforts. Mail delivery and retail services present challenges in large populous areas, such as the Bronx, where many people live in multi-family buildings and high-rise apartments. Owners or…

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Senator Casey Expresses Concern Over Erie Mail Delivery Delays

Press Release – September 10, 2015 Washington, D.C. – Today, U.S. Senator Bob Casey (D-PA) called on the United States Postal Service and to look into the noticeable mail delivery delays since the consolidation of the Processing and Distribution Facility in Erie, Pennsylvania. Members of the community have reported serious delays, resulting in penalties and…

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Video: Investigating Pocatello, Idaho mail delivery delays

video platformvideo managementvideo solutionsvideo player May 4, 2015 It’s been more than two weeks since the U.S. Postal Service stopped processing mail in Pocatello and began rerouting it to Salt Lake City. Local News 8 investigates whether mail is taking longer to arrive. Luke Jones reports. Source: Investigating mail delivery delays | Video – Home

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