July 11, 2022 The Postal Service has started a series of training sessions on how to use technology to better evaluate the work performed on city routes and quickly align route growth and decline to improve customer service. The weeklong training sessions using this technology are part of the Technology Integrated Alternate Route Evaluation and…
April 18, 2022 Since FY 2021, the number of delivery points on carrier routes grew by 10 percent. The south and west grew more rapidly than other parts of the country, and growth on rural postal routes far exceeded growth on city routes. Centralized delivery points increased by 23 percent since FY 2011, driven by…
Background The Avent Ferry Station is in the Greensboro District of the Southern Area. The delivery unit has 58 city routes and 17 rural routes delivered by 78 city carriers and 27 rural carriers. We chose the Avent Ferry Station based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective…
Background The Columbia Main Post Office is located in the Gateway District of the Central Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning and mail delivery risks at the Columbia Main Post Office. The delivery unit has 38 city routes which are delivered by 47 full-time…
Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the New Orleans Central Carrier Station in New Orleans, LA. The New Orleans Central Carrier Station is in the Louisiana District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely…
