The Postal Service has improved its Single Package Lookup Tool, which integrates multiple tracking systems into one user-friendly application. The application, also known as the SPLU Tool, produces an average of 46,000 tracking insights each day that employees use to resolve customer inquiries. In July, the SPLU team conducted a survey to better understand employeesâ…
The Single Package Lookup Tool revolutionized the way Postal Service employees locate parcels, and now feedback is being sought to make the experience even better. USPS is conducting a survey to better understand employeesâ experiences using the application, also known as the SPLU Tool. The goal is to determine what users like, what could be…
Need to quickly determine the whereabouts of a customerâs package? Thereâs an app for that. The Postal Service has introduced Single Package Look-Up (SPLU), a tool that simplifies the parcel location process by combining multiple tracking systems into one application. âPackage look-up can be a timely and inefficient process,â said SPLU Program Manager Jude Mossman….
