Postal Bulletin highlights Passport Services

The Department of State’s Passport Services Directorate issues U.S. passports to traveling Americans. Passports are a request to foreign governments to permit you to travel, and also allow you to re-enter the United States. A passport book or card is proof of identity and U.S. citizenship. U.S. citizens can use each as follows: The passport…

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USPS OIG Report: Customer Retail Experience

Objective Our objective was to evaluate key factors affecting the customer experience at Postal Service retail units and identify opportunities to enhance the overall customer experience. The Postal Service’s vast number of post offices is the largest retail network in the country, spanning more than 30,000 Postal Service-managed retail spaces. These offices drew over 857…

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APWU: Lead Clerk Duty Assignments and TACS Training and Duties Dispute settled

In this dispute initiated by the American Postal Workers Union (APWU), there were three issues considered. In case Q15C-4Q-C18000314 the issue was, “whether employees occupying Lead Clerk duty assignments and who perform timekeeping duties must be given access to the Enterprise Resource Management System (eRMS).” The issues in case #Q15C-4Q-C18273555 were 1) whether the February…

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APWU: 204B Details to Non-Supervisory Positions under Clerk Craft Jobs MOU Dispute settled

In a case initiated by the USPS, the issue was, “whether the restriction on 204B usage as stated in the Memorandum of Understanding (MOU), Re: Clerk Craft Jobs, Section 2.D, is applicable to bargaining unit employees detailed to non-bargaining, non-supervisory positions.” The parties agreed that “the restriction regarding 204B usage as stated in the MOU,…

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APWU: Lead Clerk Duty Assignments under Clerk Craft Jobs MOU Dispute settled

In a case initiated by the APWU, the issue was, “whether the language in Section 2 of the Memorandum of Understanding (MOU), Re: Clerk Craft Jobs, requires that Mail Processing Lead Clerk duty assignments be posted one level higher than the majority of employees in the group.” This issue was especially a concern at Bulk…

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APWU: Injured on Duty Employees and USPS “Pilot Programs” Dispute settled

In a dispute initiated by the American Postal Workers Union (APWU), the issue was, “whether it is a violation of the National Agreement to assign injured on duty employees to perform work associated with a pilot program, experimental program, or other similar programs.” The parties agreed that, “Injured on duty employees will be assigned Clerk…

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OIG: USPS Customer Care Centers Need to Improve

The Postal Service’s customer care centers suffer from “long hold-times for customers, abandoned calls, and customer frustration,” an IG white paper has said. The centers, which supplement online information, receive calls about specific matters including tracking a package or scheduling a delivery, as well as for general information and for dealing with complex matters. Of…

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Career Status in the APWU Clerk Craft question

A recently converted PSE for filling of a residual vacancy with less than 90 days as a career employee called off on Emergency Annual Leave. She did not get paid because of management citing ELM 512.313 – he has a ninety day wait time. In the letter from President Dimondstein, about career status in the…

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