USPS: Watch out for payment device tampering

The Postal Service wants employees to keep an eye out for skimmers — small, hard-to-detect devices that fraudsters place over credit card readers to steal information. USPS recently discovered a skimmer attached to a payment device at a retail site in Great Lakes Area’s Gateway District. The skimmer was placed on top of the PIN…

 Continue reading

USPS teams with Google Cloud for call center relief

By Dave Nyczepir – December 12, 2019 The U.S. Postal Service plans to reduce wait times on about 80 million customer calls fielded annually through a partnership with Google Cloud announced Thursday. USPS awarded Carahsoft — Google Cloud’s authorized distributor for public sector clients — a cloud contract with a $50 million ceiling covering customer…

 Continue reading

USPS: Sites add scanning capabilities for cards

USPS recently added technology at retail locations that provides employees with the capability to scan government identification cards with two-dimensional barcodes. Postal Service locations with Retail Systems Software (RSS) and mobile Point of Sale (mPOS) equipment can now scan these cards. The scans are required for Hold Mail and change of address requests. Scanning the…

 Continue reading

USPS: Employees must follow rules on mercury

The Postal Service is reminding employees to do their part to prevent mercury from entering the mailstream. Elemental mercury is a dense, silver metallic liquid that is a designated hazardous material and is prohibited from the mail. To protect the safety of employees and customers and to avoid costly and disruptive spills, USPS requires employees…

 Continue reading

NALC: Decision in Pay Consolidation Case

National Arbitrator Shyam Das has issued his award in a national interpretive dispute involving the memorandum of understanding regarding the consolidation of NALC pay levels. The memorandum, which went into effect on November 24, 2018, elevated all Grade 1 letter carriers to the former Grade 2. Arbitrator Das recognized that the memorandum “provided Carriers with…

 Continue reading

USPS: Package security enhancements begin this month

The Postal Service is increasing the safety and security of its collection box procedures. The organization is modifying the long-standing Aviation Mail Security Rule, which was established in 1996 and called for packages weighing 16 ounces or more to be presented in person to a retail associate or letter carrier. The rule was introduced to…

 Continue reading

USPS: Package Less Returns option being tested

USPS will test a service that allows customers to ship returns to merchants when they no longer have the original packaging for the item. The Package Less Returns service will be tested at 53 sites in Southern Area’s Dallas District that are equipped with Retail Systems Software (RSS) workstations. The returned merchandise will be shipped…

 Continue reading

USPS OIG Report: Stamp Stock Accountability

Objective Our objective was to determine whether controls over unit reserve stamp stock accountability were adequately designed and operating effectively. We received a hotline allegation regarding suspicious fraudulent transactions involving stolen stamps from the North Kenner, LA, Station. An initial investigation confirmed that a Postal Service unit manager had access to large quantities of postage…

 Continue reading