APWU: Historic Settlement Reached on TACS Duties

ā€œTACS entries and TACS allied duties are clerk craft bargaining unit work in all Postal facilities/installations Level 18 and above where clerks are employed,ā€ the first line of the settlement agreementĀ states.

USPS OIG Report: Retail Unit Accessibility

Our objective was to evaluate the Postal Service’s compliance with requirements and processes related to retail unit hours of operation, closures, and suspensions or discontinuances.

USPS: Customer experience pilot program at four S&DCs concludes

This pilot measured service requests, customer satisfaction and employee availability. The goals are based on tenets of the Delivering of America plan and focus on caring about the customers while empowering employees who are providing service.

USPS OIG Report: Financial Controls and Safeguarding Assets at Selected Units

All retail units must report their financial activity to Accounting Services daily, and retail unit management is responsible for the security of accountable items.

USPS: Post Offices to get items to promote 250th anniversary

The Eagle in Flight anniversary graphic appears on most of the items, and many of the images are complemented by a muted blue-and-white background using U.S. flag imagery.

USPS OIG Report: Retail & Customer Service Operations Efficiency

We made five recommendations to address the issues identified in the report, and Postal Service management agreed with all five.