USPS OIG Report: Delivery Charge Codes

Objective The U.S. Postal Service maintains city carrier labor cost data in its Time and Attendance Collection System (TACS). However, this TACS data does not generally associate labor costs with specific mail products and services. Therefore, the Postal Service relies on data from statistical sampling systems, such as the In-Office Cost System (IOCS) and the…

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USPS: PS Form 3849 redesigned and renamed “We ReDeliver for You!”

USPS has redesigned PS Form 3849, also known as the notice left form, and renamed it “We ReDeliver for You!” Postal employees are required to leave this form when they are unable to deliver an item successfully. The redesigned form lists six options customers have to schedule a redelivery. Here’s what the redesigned form offers:…

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NALC response to White House tweet on the Postal Service

January 09, 2018 Over the holidays, the president mentioned the Postal Service in the following tweet: While it is clear that the intended target was Amazon’s founder Jeff Bezos (who is also owner of The Washington Post), what is less clear is the reason for the sudden interest in the pricing of packages. It’s probably…

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USPS: ProMaster 2500 popular with carriers, customers

It’s the crack of dawn on a recent Monday, and Erik Gutekunst is gearing up for another round of early morning package deliveries. The city carrier assistant, who is based in St. Charles, IL, is loading a ProMaster 2500 vehicle with packages that will be delivered in nearby Geneva, IL. Gutekunst said the vehicle makes…

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USPS OIG Report: Delivering the Best Customer Experience

December 13, 2017 (RARC-WP-18-003) The Postal Service could make the delivery survey more representative of the general population and validate the survey’s scale to ensure its accuracy. Survey results showed dissatisfaction is highest among small and medium business customers, centralized delivery recipients, and 25-34 year olds. Customers most frequently commented on misdelivery, delivery time, delivery…

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USPS: Inspectors offer holiday safety tips to letter carriers

The Postal Inspection Service is offering letter carriers and other employees some safety tips for the holiday delivery season:  Avoid becoming a target. Don’t display mobile phones or other electronic devices while on your route. Avoid wearing jewelry and minimize the amount of cash you carry.  Stay alert. Don’t wear headphones so you can hear…

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USPS to deliver early in the morning, later in the evening during holidays

December 7, 2017 With the holidays in full swing, the Postal Service is delivering more cards, letters, and packages every day. This means our customers will start to see postal employees delivering packages earlier in the morning, later in the evening, and on Sundays. “The Postal Service is well prepared to meet our customers’ needs…

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Oregon Letter Carrier robbed at 6:20 pm, $10K reward offered

November 29, 2017 GLADSTONE, OR (KPTV) – The U.S. Postal Inspection Service is offering a reward up to $10,000 to track down the two men who robbed a letter carrier in Gladstone. The robbery occurred at 6:20 p.m. Tuesday near the intersection of West Dartmouth Street and Beatrice Avenue. The Postal Service did not release…

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