USPS OIG Report: Delivery Delays – Richmond District

Objective Our objective was to evaluate mail delivery delays in selected delivery units in the Richmond District. Strong consumer demand for goods purchased over the Internet has driven growth in the package industry despite otherwise declining mail volume. This growing package segment provides the Postal Service an opportunity to expand services and increase revenue. With…

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USPS OIG Report: Mail Delivery and Customer Service Issues – Brooklyn, NY

This report presents the results of our audit to assess mail delivery on selected routes and retail counter services at the Bushwick Station, Brooklyn, NY. The Bushwick Station is in the Triboro District of the Northeast Area. This audit was initiated at the request of Congresswoman Nydia M. Velazquez of the 7th District, NY, based…

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USPS OIG Report: Mail Delivery Issues – Cimarron Hills Station, Colorado Springs, CO

Background This report presents the results of our audit to assess management’s corrective action to address mail delivery issues for customers serviced by the Cimarron Hills Station . The Cimarron Hills Station is in Colorado Springs, CO, in the Colorado/Wyoming District, Western Area. This audit was initiated at the request of Congressman Doug Lamborn, 5th…

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OIG Report: Delivery and Customer Service Operations – Bronx, NY

Background Delivering high-quality service and providing excellent customer experiences are performance outcome goals the U.S. Postal Service has established to measure corporate strategy success and continuous improvement efforts. Mail delivery and retail services present challenges in large populous areas, such as the Bronx, where many people live in multi-family buildings and high-rise apartments. Owners or…

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