On May 4, 2020, the OIG was informed that First-Class Mail, including but not limited to political mail and mail-in ballots, was misdelivered and left near cluster boxes at numerous apartment buildings in Paterson, NJ, on May 1, 2020. The investigation revealed through video surveillance, interviews and USPS database searches that on May 1, 2020,…
Project Title: Missent Mail in the U.S. Postal Service Start Date: Tuesday, July 14, 2020 Estimated Report Release Date: February 2021 Mail is considered missent when it is sent to the wrong processing and distribution center or delivery unit. For example, mail originated in Albany, NY, addressed to Tampa, FL, but was received in San…
Objective Our objective was to evaluate mail delivery delays in selected delivery units in the Richmond District. Strong consumer demand for goods purchased over the Internet has driven growth in the package industry despite otherwise declining mail volume. This growing package segment provides the Postal Service an opportunity to expand services and increase revenue. With…
This report presents the results of our audit to assess mail delivery on selected routes and retail counter services at the Bushwick Station, Brooklyn, NY. The Bushwick Station is in the Triboro District of the Northeast Area. This audit was initiated at the request of Congresswoman Nydia M. Velazquez of the 7th District, NY, based…
Background This report presents the results of our audit to assess management’s corrective action to address mail delivery issues for customers serviced by the Cimarron Hills Station . The Cimarron Hills Station is in Colorado Springs, CO, in the Colorado/Wyoming District, Western Area. This audit was initiated at the request of Congressman Doug Lamborn, 5th…
Background Delivering high-quality service and providing excellent customer experiences are performance outcome goals the U.S. Postal Service has established to measure corporate strategy success and continuous improvement efforts. Mail delivery and retail services present challenges in large populous areas, such as the Bronx, where many people live in multi-family buildings and high-rise apartments. Owners or…
