USPS OIG Report: Mail Delivery and Customer Service – New Orleans 

Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the New Orleans Central Carrier Station in New Orleans, LA. The New Orleans Central Carrier Station is in the Louisiana District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely…

 Continue reading

USPS OIG Report: Mail Delivery and Customer Service Operations – San Jose

Background The Foothill Station is in the Bay Valley District of the Pacific Area. The unit has 50 city routes delivered by 55 full-time city carriers and four part-time flexible (PTF) city carriers. We chose the Foothill Station based on our analysis of city carriers returning after 6:00 p.m. using data from the Enterprise Data…

 Continue reading

USPS OIG Report: Mail Delivery Issues – Vista Station, Sparks, NV

Background The Vista Station is in the Nevada-Sierra District of the Western Area. The delivery unit has a total of 52 routes (42 city and 10 rural). The 42 city routes are delivered by 54 carriers (44 full-time and 10 city carrier assistants [CCA]). The 10 rural routes are delivered by 17 carriers (nine full-time…

 Continue reading