USPS OIG Report: Mail Processing Overtime

Objective The objective of our audit was to assess the Postal Service’s management of mail processing overtime during fiscal year (FY) 2018. The Postal Service had a goal to reduce mail processing staffing costs by about $130.5 million in FY 2018. While the Postal Service uses overtime to provide flexibility and meet its operational requirements,…

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USPS OIG Wants Our Input on First-Line Supervisors

Do First-Line Supervisors Have Adequate Resources to Perform Their Duties? Project Title: First‐Line Supervisor Resources Start Date: Wednesday, May 8, 2019 Estimated Report Release Date: January 2020 Postal Service first-line supervisors oversee the day-to-day execution of operations that drive services and delivery of mail to the public. As such, they significantly contribute to ensuring customers…

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OIG Report: Timeliness of Mail Processing at the Santa Clarita P&DC

Background The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet its established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand. We used our risk model to identify processing facilities with high volumes of delayed mail. From April to September…

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United Postmasters and Managers of America (UPMA) is now a reality

The much anticipated wait is over. United Postmasters and Managers of America (UPMA) is now a reality. The long history of the League and NAPUS will always live in purpose and mission through you. As we embark on this new journey, I encourage you not to look back but forward in building your future by…

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USPS OIG Report: Consolidation of Mail for Transportation – Memphis NDC

Background As of June 1, 2016, the U.S. Postal Service had over 8,300 highway contract routes (HCR). HCR contracts are competitive fixed-price contracts the Postal Service awards to contractors to transport mail between post offices, network distribution centers (NDC), and other designated stops. The Postal Service has 21 NDCs it uses to increase operational efficiency…

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Video: USPS issues are widespread, ‘mismanagement’ cited

By DeJuan Hoggard – November 17, 2016 RALEIGH (WTVD) — Shortly after ABC11 aired a story Wednesday regarding mail delivery issues in the Waverly Point subdivision, dozens of North Carolinians contacted the station to share their displeasure with the United States Postal Service. Waverly Point residents said their mail has been consistently delivered as late…

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USPS OIG Report: Contract Postal Unit Operations Oversight

Background A contract postal unit (CPU) is a retail establishment under contract to the U.S. Postal Service to provide postal services to the public. The objective of the CPU program is to reduce customer wait time in post offices, retain and increase Postal Service market share, reduce operational costs, improve customer satisfaction, and grow retail…

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