OIG Report: Timeliness of Mail Processing at the Santa Clarita P&DC

Background The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet its established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand. We used our risk model to identify processing facilities with high volumes of delayed mail. From April to September…

 Continue reading

United Postmasters and Managers of America (UPMA) is now a reality

The much anticipated wait is over. United Postmasters and Managers of America (UPMA) is now a reality. The long history of the League and NAPUS will always live in purpose and mission through you. As we embark on this new journey, I encourage you not to look back but forward in building your future by…

 Continue reading

USPS OIG Report: Consolidation of Mail for Transportation – Memphis NDC

Background As of June 1, 2016, the U.S. Postal Service had over 8,300 highway contract routes (HCR). HCR contracts are competitive fixed-price contracts the Postal Service awards to contractors to transport mail between post offices, network distribution centers (NDC), and other designated stops. The Postal Service has 21 NDCs it uses to increase operational efficiency…

 Continue reading

Video: USPS issues are widespread, ‘mismanagement’ cited

By DeJuan Hoggard – November 17, 2016 RALEIGH (WTVD) — Shortly after ABC11 aired a story Wednesday regarding mail delivery issues in the Waverly Point subdivision, dozens of North Carolinians contacted the station to share their displeasure with the United States Postal Service. Waverly Point residents said their mail has been consistently delivered as late…

 Continue reading

USPS OIG Report: Contract Postal Unit Operations Oversight

Background A contract postal unit (CPU) is a retail establishment under contract to the U.S. Postal Service to provide postal services to the public. The objective of the CPU program is to reduce customer wait time in post offices, retain and increase Postal Service market share, reduce operational costs, improve customer satisfaction, and grow retail…

 Continue reading

OIG Report: Management of Electronic Technicians’ Overtime at the Madison P&DC

Background The U.S. Postal Service uses overtime to provide flexibility and meet operational requirements. Overtime is a premium that nonmanagement employees receive for work performed in excess of 8 paid hours in a day or 40 paid hours in a week. Penalty overtime is paid at two times the hourly rate when an employee works…

 Continue reading

USPS OIG Management Alert: Kansas City, MO, Stamp Fulfillment Services

This alert responds to concerns brought to our attention regarding the Kansas City, MO, Stamp Fulfillment Services’ (SFS) handling and storage of the U.S. Postal Service’s off-sale inventory. Our objective was to evaluate internal controls over off-sale retail merchandise and accountable paper stored at the Kansas City SFS. Summary The Postal Service needs to improve…

 Continue reading

USPS OIG Report: Function 4 Customer Service – Connecticut Valley District

Background As part of its ongoing effort to provide cost-effective, high-quality customer service, the U.S. Postal Service tracks customer service activities at post offices, stations, and branches. These activities are known as Function 4 operations and include Post Office boxes, retail windows, vending equipment; and miscellaneous administrative and mail forwarding operations, as well as scanning…

 Continue reading