USPS OIG Report: Arrow Key Management Controls

Objective Our objective was to assess the effectiveness of the Postal Service’s management controls for arrow keys. The Postal Service uses a universal key, known as an arrow key, to access collection boxes, outdoor parcel lockers, cluster box units, and apartment panels. Supervisors assign these keys – generally one per route – to letter carriers…

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USPS OIG Report: First-Line Supervisor Recruitment and Retention

Objective First-line supervisors play a critical role in any organization and influence productivity, quality, and employee morale. In the U.S. Postal Service, first-line supervisors significantly contribute to accomplishing Postal Service goals, including ensuring customers receive quality service and their mail and parcels on time and in good condition. For the purposes of our work, we…

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USPS ‘Sanitizing Stations’ at Philadelphia P&DC

These “Sanitizing Stations” began springing up this week on the workroom floor throughout the Philadelphia P&DC. At first, I thought this was some sort of joke.  But no, this is USPS Management doing it’s best to show the employees they are the agency’s most valuable asset. [Take note of the properties of the “cleaner” to…

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USPS OIG Report: Oversight of the Postal Service’s Uniform Program

Objective Each year over 301,000 Postal Service employees participate in the Uniform Program. As part of the program, eligible employees, such as letter carriers, window clerks, and postal police officers, are issued a Uniform Allowance Purchase Card (UAPC) to purchase approved uniform items from licensed vendors. In calendar years (CY) 2016 to 2018, there were…

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USPS OIG Report: Postal Inspection Service New York Division

Objective Our objective was to determine whether the U.S. Postal Inspection Service, New York Division, implemented effective controls for accountable property, case management, and training. Based on risk analysis of closed case count and workhours, number of hotline referrals, and National Compliance Review occurrence, we selected the New York Division for our review. The mission…

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USPS OIG Report: Military and Diplomatic Mail Service

Objective The Postal Service partners with the U.S. Department of Defense (DoD) and the U.S. Department of State (DoS) to deliver mail to military facilities in the continental U.S. as well as military and DoS diplomatic personnel and their families outside the continental U.S. Our objective was to assess the Postal Service’s military and diplomatic…

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USPS OIG Report: Mail Processing Overtime

Objective The objective of our audit was to assess the Postal Service’s management of mail processing overtime during fiscal year (FY) 2018. The Postal Service had a goal to reduce mail processing staffing costs by about $130.5 million in FY 2018. While the Postal Service uses overtime to provide flexibility and meet its operational requirements,…

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USPS OIG Report: Highway Contract Route (HCR) Optimization Cost Savings

Objective Our objective was to evaluate the Postal Service’s Highway Contract Route (HCR) Optimization Cost Savings methodology and the accuracy of reported savings for fiscal year (FY) 2017. The Postal Service implemented the Zero Base HCR initiative in FY 2014 (renamed HCR Optimization in FY 2017) to reduce surface transportation costs by identifying, adjusting, and…

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