USPS OIG Report: Mail Delivery and Customer Service Operations – Raleigh, NC

Background The Avent Ferry Station is in the Greensboro District of the Southern Area. The delivery unit has 58 city routes and 17 rural routes delivered by 78 city carriers and 27 rural carriers. We chose the Avent Ferry Station based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective…

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USPS OIG Report: Stamps, Money Orders, and Cash – High Shoals Post Office

Background We conducted this audit in response to an inquiry we received from The White House, Office of Presidential Correspondence, on March 25, 2020, on behalf of a constituent who raised concerns of alleged theft by a postal employee. The inquiry was initially referred to the OIG’s Office of Investigations (OI). OI did not find…

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USPS: HRSSC offers employees services, info

If you’re a Postal Service employee, you’ve probably heard of the Human Resources Shared Service Center, but do you understand what the HRSSC does — and how it can help you? If not, here’s what you should know: • The HRSSC offers a variety of services and information. The center, based in Greensboro, NC, can…

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USPS OIG Report: Internal Controls Over Segmented Inventory at Jacksonville, NC Main Office

Background The U.S. Postal Service Office of Inspector General (OIG) uses tripwires to identify financial anomalies. Tripwires are analytic tools combining specific behaviors that provide strong indicators of improper activity. The OIG’s Perfect Count Tripwire identified that the Jacksonville Main Office in Jacksonville, NC, had perfect inventory counts for four quarters in a row from…

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Video: USPS issues are widespread, ‘mismanagement’ cited

By DeJuan Hoggard – November 17, 2016 RALEIGH (WTVD) — Shortly after ABC11 aired a story Wednesday regarding mail delivery issues in the Waverly Point subdivision, dozens of North Carolinians contacted the station to share their displeasure with the United States Postal Service. Waverly Point residents said their mail has been consistently delivered as late…

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