USPS OIG Report: First-Line Supervisor Recruitment and Retention

Objective First-line supervisors play a critical role in any organization and influence productivity, quality, and employee morale. In the U.S. Postal Service, first-line supervisors significantly contribute to accomplishing Postal Service goals, including ensuring customers receive quality service and their mail and parcels on time and in good condition. For the purposes of our work, we…

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USPS OIG Wants Our Input on First-Line Supervisors

Do First-Line Supervisors Have Adequate Resources to Perform Their Duties? Project Title: First‐Line Supervisor Resources Start Date: Wednesday, May 8, 2019 Estimated Report Release Date: January 2020 Postal Service first-line supervisors oversee the day-to-day execution of operations that drive services and delivery of mail to the public. As such, they significantly contribute to ensuring customers…

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OIG Blog: What other ways could the Postal Service improve retention of non-career employees?

January 16, 2017 Non-career employees, or temporary workers who do not receive full employee benefits and privileges, make up a significant part of the U.S. Postal Service’s workforce – about 130,000 in fiscal year (FY) 2016. The USPS uses non-career employees throughout its operations. However, turnover is a problem with temp workers, particularly for the…

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High Turnover Called a Drawback to Using Temp Workers

December 30, 2016 The Postal Service has increasingly turned to non-career employees–who cost the agency less because they do not receive full employee benefits and privileges–but the exceptionally high turnover of such employees partially offsets the hoped-for savings, according to an IG report. The USPS currently has about 130,000 non-career employees to supplement its regular…

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USPS OIG Report: Non-Career Employee Turnover

Background The U.S. Postal Service hires non-career employees to supplement its regular workforce and reduce staffing costs. Non-career employees are temporary workers who do not receive full employee benefits and privileges. In fiscal year (FY) 2016, the Postal Service employed an average of about 130,000 non-career employees. The Postal Service has four crafts that constitute…

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