Background A contract postal unit (CPU) is a retail establishment under contract to the U.S. Postal Service to provide postal services to the public. The objective of the CPU program is to reduce customer wait time in post offices, retain and increase Postal Service market share, reduce operational costs, improve customer satisfaction, and grow retail…
Background The U.S. Postal Service uses overtime to provide flexibility and meet operational requirements. Overtime is a premium that nonmanagement employees receive for work performed in excess of 8 paid hours in a day or 40 paid hours in a week. Penalty overtime is paid at two times the hourly rate when an employee works…
This alert responds to concerns brought to our attention regarding the Kansas City, MO, Stamp Fulfillment Servicesâ (SFS) handling and storage of the U.S. Postal Serviceâs off-sale inventory. Our objective was to evaluate internal controls over off-sale retail merchandise and accountable paper stored at the Kansas City SFS. Summary The Postal Service needs to improve…
Background As part of its ongoing effort to provide cost-effective, high-quality customer service, the U.S. Postal Service tracks customer service activities at post offices, stations, and branches. These activities are known as Function 4 operations and include Post Office boxes, retail windows, vending equipment; and miscellaneous administrative and mail forwarding operations, as well as scanning…
May 30, 2016 With many lengthy disputes that are eventually settled, differences between parties sometimes linger. That seems to be the case with the 40-year-old dispute between Postal Service management and labor over the number of hours a postmaster or supervisor can spend performing work typically reserved for bargaining unit employees. In late 2014, the…
Background The U.S. Postal Service uses Microsoftâs Active Directory (AD) to control access to more than 192,000 information resources managed by 183 domains on the Postal Service information technology (IT) network. Users can access systems and services through AD once they enter a user name and password. Administrators use AD to set up and manage…
Background The U.S. Postal Service has three major unions â the American Postal Workers Union, the National Association of Letter Carriers, and the National Postal Mail Handlers Union â that represent majority of non-rural bargaining employees. Each union has a collective bargaining agreement that allows it to certify Postal Service employees as union stewards who…
Background This report presents the results of our review of the U.S. Postal Service Government Relations and Public Policy Officeâs (Government Relations) responsiveness to congressional requests. Government Relations receives congressional requests from members of Congress or chairmen and ranking members of oversight committees and subcommittees. Some requests are informal, such as telephone calls or emails….
