USPS tests digital version of Operation Santa

Operation Santa is going digital The popular program, which began in 1912, allows Postal Service employees and customers to help people in need by “adopting” their letters to Santa Claus and granting their holiday wishes. This year, USPS will test a digital version of the program that will allow participants to go online to search,…

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OIG Report: Delivery and Customer Service Operations – Bronx, NY

Background Delivering high-quality service and providing excellent customer experiences are performance outcome goals the U.S. Postal Service has established to measure corporate strategy success and continuous improvement efforts. Mail delivery and retail services present challenges in large populous areas, such as the Bronx, where many people live in multi-family buildings and high-rise apartments. Owners or…

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Postal employees ring Nasdaq’s closing bell

Several Postal Service employees from the New York area helped ring the closing bell at the Nasdaq stock exchange Dec. 21. The group included employees who performed heroic acts, including Morristown, NJ, Letter Carrier Lorenzo Clark; Ansonia, CT, Letter Carrier Kareem Copeland Sr.; Queens, NY, Letter Carrier Boi Zhu Huan; Brooklyn, NY, Letter Carrier Shaun…

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New York City Postmaster Kevin Crocilla discusses future plans

Kevin Crocilla has big plans for the Big Apple. Crocilla, who began his career as a letter carrier, was appointed New York City’s Postmaster in June. He now oversees one of the nation’s largest markets, with 67 branches and 4,100 employees. At the top of his to-do list is improving customers’ experiences in retail lobbies…

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Informed Delivery: USPS using technology to gain customers (audio)

The Postal Service is using technology to bridge the divide between physical mail and the digital world, New Products and Innovation VP Gary Reblin says. For example, Informed Delivery — a My USPS service now being tested — sends customers an email each morning with images of the mail and packages they’ll receive later that…

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APWU: Staples Rings NASDAQ Bell, Protesters ‘Ruin Their Day’

Web News Article #: 058-2016 Holding Stop Staples posters, John Dennie, Dennis O’Neil, Delphine McRae, Pat Parrish, Carol Thomas and Kevin Walsh gathered outside the glass front of the building at 9:15, just before the ceremonial bell-ringing. Protesters could see in, and the Staples and NASDAQ executives could see out. After the executives saw the…

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Postal Service prepares for papal tour

USPS will keep the mail moving when Pope Francis embarks on a six-day U.S. tour Sept. 22, although some customers might experience service interruptions in the cities he visits. “The Postal Service is taking measures to continue moving the mail,” said Chief Operating Officer David Williams. “Extra security measures when moving, delivering and picking up…

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How is New York City related to famous postal quote?

By Denise Varano – September 11, 2015 While the Postal Service has no official motto, the popular belief that it does is a tribute to America’s postal workers. “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds”— is not the official Postal Service…

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