USPS OIG Report: Field Operations Service Review: Delivery Operations
Our objective was to evaluate trends with service and operational performance at previously audited delivery units and determine potential areas of improvement.
Delivery Operations
USPS OIG Report: Georgia District – Delivery Operations
We issued individual reports for the four delivery units and another one for issues we identified at the LPC. We also issued a report summarizing the results of our audits at all four delivery units with specific recommendations for management to address.
USPS OIG Report: Massachusetts-Rhode Island District: Delivery Operations
During the week of September 16, 2024, we performed a self-initiated audit at the Boston Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC.
USPS: New employee video message focuses on delivery, retail
July 12, 2023 Postmaster General Louis DeJoy’s latest employee video message focuses on efforts to improve USPS delivery and retail operations. Under the Delivering for America plan, USPS is establishing more than 400 sorting and delivery centers that will allow the organization to expand its offerings and provide more reliable, affordable service. As DeJoy explains, … Read more
USPS OIG Report: Mail Delivery and Customer Service Operations – East Stroudsburg, PA
Background This report presents the results of our self-initiated audit of Mail Delivery and Customer Service Operations at the East Stroudsburg Post Office, in East Stroudsburg, PA. The East Stroudsburg Post Office is in the Delaware-Pennsylvania 2 District of the Atlantic Area. This audit was designed to provide U.S. Postal Service management with timely information … Read more
Overall USPS Mail Delivery Performance Recovers
USPS News Release – March 18, 2021 For the week of March 6, overall USPS service performance for delivery of First-Class Mail reached 83.7 percent USPS focused on continued, sustained improvement across all mail categories WASHINGTON, DC — The United States Postal Service announced today strong improvements in mail delivery service performance across all categories … Read more
USPS OIG Report: Mail Delivery and Customer Service Operations – Raleigh, NC
Background The Avent Ferry Station is in the Greensboro District of the Southern Area. The delivery unit has 58 city routes and 17 rural routes delivered by 78 city carriers and 27 rural carriers. We chose the Avent Ferry Station based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective … Read more
USPS OIG Report: Mail Delivery and Customer Service Operations – Katy Carrier Annex
Background The Katy Carrier Annex is in the Houston District of the Southern Area. The unit has 48 city routes, 32 rural routes, and seven contract routes delivered by 62 city carriers, 49 rural carriers, and seven contract carriers. We chose the Katy Carrier Annex based on the number of stop-the-clock (STC) scans occurring at … Read more