USPS OIG Report: Mail Delivery and Customer Service Operations – East Stroudsburg, PA

Background This report presents the results of our self-initiated audit of Mail Delivery and Customer Service Operations at the East Stroudsburg Post Office, in East Stroudsburg, PA. The East Stroudsburg Post Office is in the Delaware-Pennsylvania 2 District of the Atlantic Area. This audit was designed to provide U.S. Postal Service management with timely information…

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Overall USPS Mail Delivery Performance Recovers

USPS News Release – March 18, 2021 For the week of March 6, overall USPS service performance for delivery of First-Class Mail reached 83.7 percent USPS focused on continued, sustained improvement across all mail categories WASHINGTON, DC — The United States Postal Service announced today strong improvements in mail delivery service performance across all categories…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Raleigh, NC

Background The Avent Ferry Station is in the Greensboro District of the Southern Area. The delivery unit has 58 city routes and 17 rural routes delivered by 78 city carriers and 27 rural carriers. We chose the Avent Ferry Station based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Katy Carrier Annex 

Background The Katy Carrier Annex is in the Houston District of the Southern Area. The unit has 48 city routes, 32 rural routes, and seven contract routes delivered by 62 city carriers, 49 rural carriers, and seven contract carriers. We chose the Katy Carrier Annex based on the number of stop-the-clock (STC) scans occurring at…

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USPS OIG Report: Automated Delivery Unit Sorter Cost Savings

Objective Our objective was to determine if the Postal Service’s Automated Delivery Unit Sorter (ADUS) achieved projected cost savings. The Postal Service has deployed a wide range of automated sorting equipment to achieve cost savings associated with reducing less-efficient manual processing and enhancing productivity. The ADUS is one of its most recent efforts, automating the…

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PMG DeJoy confirms additional resources to ensure successful delivery of Election Mail

October 1, 2020 WASHINGTON, DC — As part of the ongoing preparations by the United States Postal Service for the November election, Postmaster General Louis DeJoy requested the issuance of an internal directive to authorize and instruct the use of additional resources to satisfy any unforeseen demand and ensure that all Election Mail is prioritized…

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Notice to All Post Offices with Rural Delivery Service: Rural Carrier Guarantee Period

Postal Service™ managers must effectively manage rural carriers who work under the provisions of the Fair Labor Standards Act (FLSA), section 7(b)(2). Those carriers are paid overtime for all hours actually worked in excess of 2,080, up to 2,240, within the 52-consecutive-week guarantee period. If a carrier works more than 2,240 hours within the guarantee…

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USPS OIG Report: Package Delivery in Rural and Dense Urban Areas

September 16, 2020 (RISC-WP-20-008) Package delivery in rural and urban environments comes with challenges not experienced in suburban environments, such as numerous apartment buildings in urban areas or long distances between delivery points in rural areas. The Postal Service could make package delivery more efficient by installing more parcel lockers, encouraging larger curbside mailboxes, and…

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