USPS OIG Report: Georgia District – Delivery Operations

We issued individual reports for the four delivery units and another one for issues we identified at the LPC. We also issued a report summarizing the results of our audits at all four delivery units with specific recommendations for management to address.

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USPS OIG Report: Massachusetts-Rhode Island District: Delivery Operations

During the week of September 16, 2024, we performed a self-initiated audit at the Boston Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC.

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USPS: New employee video message focuses on delivery, retail

July 12, 2023 Postmaster General Louis DeJoy’s latest employee video message focuses on efforts to improve USPS delivery and retail operations. Under the Delivering for America plan, USPS is establishing more than 400 sorting and delivery centers that will allow the organization to expand its offerings and provide more reliable, affordable service. As DeJoy explains,…

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USPS OIG Report: Mail Delivery and Customer Service Operations – East Stroudsburg, PA

Background This report presents the results of our self-initiated audit of Mail Delivery and Customer Service Operations at the East Stroudsburg Post Office, in East Stroudsburg, PA. The East Stroudsburg Post Office is in the Delaware-Pennsylvania 2 District of the Atlantic Area. This audit was designed to provide U.S. Postal Service management with timely information…

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Overall USPS Mail Delivery Performance Recovers

USPS News Release – March 18, 2021 For the week of March 6, overall USPS service performance for delivery of First-Class Mail reached 83.7 percent USPS focused on continued, sustained improvement across all mail categories WASHINGTON, DC — The United States Postal Service announced today strong improvements in mail delivery service performance across all categories…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Raleigh, NC

Background The Avent Ferry Station is in the Greensboro District of the Southern Area. The delivery unit has 58 city routes and 17 rural routes delivered by 78 city carriers and 27 rural carriers. We chose the Avent Ferry Station based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Katy Carrier Annex 

Background The Katy Carrier Annex is in the Houston District of the Southern Area. The unit has 48 city routes, 32 rural routes, and seven contract routes delivered by 62 city carriers, 49 rural carriers, and seven contract carriers. We chose the Katy Carrier Annex based on the number of stop-the-clock (STC) scans occurring at…

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USPS OIG Report: Automated Delivery Unit Sorter Cost Savings

Objective Our objective was to determine if the Postal Service’s Automated Delivery Unit Sorter (ADUS) achieved projected cost savings. The Postal Service has deployed a wide range of automated sorting equipment to achieve cost savings associated with reducing less-efficient manual processing and enhancing productivity. The ADUS is one of its most recent efforts, automating the…

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