USPS reports on-time delivery gains during holiday surge

January 15, 2026 The Postal Service announced significantly improved delivery performance during this past holiday season, a result of large investments in technology and enhanced logistical planning and execution. Letters and packages were delivered on average within 2.5 days between Nov. 15 and Jan. 9. The average was 2.8 days for the same period last year. On-time … Read more

USPS: Priority Mail Express refund policy adjusted for the holidays

December 18, 2025 The Postal Service will implement a no-refund policy for Priority Mail Express packages shipped from Monday, Dec. 22, through Thursday, Dec. 25, under the following two conditions: • The one-day shipment was mailed between Dec. 22 and Dec. 25 and was delivered, and • Delivery was attempted or achieved within two business … Read more

USPS to implement second phase of service standard refinements

Service standards indicate the expected number of days for delivery after a mailpiece is accepted by USPS.

USPS OIG Report: First-Class and Priority Mail Service Performance Update

Our objective was to assess the Postal Service’s First‑Class Mail and Priority Mail service performance since fiscal year (FY) 2022. The review looked broadly at service performance changes, trends, failure points, and causes.

USPS Is Enhancing Service Standards

The enhancements are estimated to save the Postal Service at least $36 billion during the next decade through reductions in transportation, mail and package processing, and real estate costs.

USPS Responds to Postal Regulatory Commission’s Advisory Opinion on Service Standard Changes

“I must say that I was confounded by the Commission’s dismissal of cost savings of nearly $4 billion a year as “meager”, while characterizing service standard changes that are carefully designed and modest in impact within the current service standard day ranges as a “severe degradation” in service that must be avoided at all costs.

PRC Provides Attendance and Viewing Information for Operational and Service Standard Changes Hearing

The Postal Regulatory Commission will conduct a hearing at PRC offices on December 4, 2024, at 10 am regarding planned changes to the Postal Service’s processing and transportation networks. Docket No. N2024-1. The hearing will also be streamed for persons interested in remote viewing of the hearing.

USPS requests PRC advisory opinion on plans for operational improvements, service standards

After receiving an advisory opinion from the PRC, the Postal Service will consider the PRC’s opinion and finalize its decision.