First-Class Package Service standards implementation date to be announced after holidays

October 20, 2021 In light of the coronavirus pandemic and the delta variant’s effect on customers, the Postal Service will announce the implementation date for the revised First-Class Package Service standards after the holiday shipping season. The new service standards, announced in June, are designed to improve use of surface transportation, while decreasing reliance on…

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Oversight Subcommittee to Hold Hearing on Declining Delivery Standards at USPS

Washington D.C. (October 12, 2021)—On Friday, October 15, 2021 at 11 a.m. CT / 12 p.m. ET, Rep. Gerald E. Connolly, Chairman of the Subcommittee on Government Operations, will hold a field hearing in Chicago, Illinois to examine dramatic reductions in the U.S. Postal Service’s delivery performance in the city and nationally. Since Postmaster General…

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APWU Statement on USPS Service Standard Changes

September 30, 2021 The United States Postal Service is implementing changes starting Friday October 1 that will slow down mail delivery for tens of millions of people and affect billions of pieces of mail. That date marks the first day of the new service standards for First Class Mail and Periodicals which USPS management is…

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USPS OIG Report: Nationwide Service Performance

Objective Our objective was to assess the U.S. Postal Service’s service performance for all mail classes over an 18-month period and determine the most common failure points in the mail flow process. Mail is divided into different categories called “classes,” each having different features, service levels, and postage rates. The Postal Service has service standards…

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PMG touts recent service improvements in video message

September 22, 2021 In his latest video message, Postmaster General Louis DeJoy thanks USPS employees for the organization’s recent service performance improvements. In August, the Postal Service delivered 94.1 percent of Marketing Mail on time when compared with the organization’s service standard — the highest level of service performance ever recorded for that mail category….

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USPS OIG: Does First-Class Mail Get First Class Service?

September 20, 2021 Sometimes our auditors look at specific incidents or facilities. Other times, especially when concerns are raised, we examine broader, more systemic issues. So, what did we do when more than 70 members of Congress asked us to look into the persistent declines in on-time mail delivery in 17 postal districts? We opened…

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USPS OIG Report: A Primer on Service Standards

September 2, 2021 (RISC-WP-21-008) A service standard is the number of days the Postal Service has determined it should take a specific type of mail to be delivered. Service standards set customer expectations and provide accountability for quality of service. The OIG provided an overview of the intricacies of USPS service standards. Specifically, we explained…

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USPS OIG Report: Embargoes and Redirections at Processing Facilities

Objective Our objective was to evaluate the operational impacts experienced by the Postal Service before and after the embargoes and redirections at mail processing facilities during the fiscal year (FY) 2021 peak mailing season. Each year, increased mail volume during peak mailing season — November through January — significantly strains the Postal Service’s processing and…

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