Objective Our objective was to evaluate the effectiveness of U.S. Postal Service Mail Recovery Center (MRC) operations and identify opportunities for improvement. The MRC is the Postal Service’s “lost and found” department, serving a vital customer service role by processing undeliverable and lost items. The MRC receives items deemed “undeliverable” from Postal Service facilities throughout…
On May 4, 2020, the OIG was informed that First-Class Mail, including but not limited to political mail and mail-in ballots, was misdelivered and left near cluster boxes at numerous apartment buildings in Paterson, NJ, on May 1, 2020. The investigation revealed through video surveillance, interviews and USPS database searches that on May 1, 2020,…
Postmaster General Louis DeJoy issued the following statement on Aug. 18: The U.S. Postal Service will play a critical role this year in delivering election mail for millions of voters across the country. There has been a lot of discussion recently about whether the Postal Service is ready, willing and able to meet this challenge….
The Postal Inspection Service has released a video to celebrate the organization’s 245th birthday. “The United States Postal Inspection Service: A Look Back at the First 245 Years of America’s First and Oldest Law Enforcement Agency” explores the organization’s colorful history, which began when Benjamin Franklin, America’s first Postmaster General, hired William Goddard. On Aug….
USPS is testing a service that allows customers to pay a fee to have their permanent Change of Address mail forwarded for up to 18 months. Extended Mail Forwarding is geared toward customers who may be displaced temporarily, on extended assignments, or who may not have updated their mailing contacts within the usual mail forwarding…
