By Robin Y. Richardson – April 22, 2017 MARSHALL — A federal jury in Marshall has ruled in favor of a Kilgore mail carrier in her discrimination lawsuit, determining she was fired in November 2012 for reporting a black supervisor was mistreating white employees. The mail carrier, Kimberly Cox, was awarded $250,000 in damages for…
Background Delivering high-quality service and providing excellent customer experiences are performance outcome goals the U.S. Postal Service has established to measure corporate strategy success and continuous improvement efforts. Mail delivery and retail services present challenges in large populous areas, such as the Bronx, where many people live in multi-family buildings and high-rise apartments. Owners or…
The Postal Service is beginning a campaign to promote the concept of continuous improvement and problem-solving throughout the organization. Continuous improvement is the ongoing practice of identifying and solving problems to improve products, services and processes through innovation and best practices. The awareness campaign will debut this spring with a variety of communications materials to…
