Postal Bulletin: A U.S. Passport is Your Key to International Travel

The U.S. Department of State’s Passport Services Directorate issues U.S. passports to traveling Americans. Passports are a request to foreign governments to permit you to travel, and also allow you to re-enter the United States. A passport book or card is proof of identity and U.S. citizenship. U.S. citizens can use each as follows: The…

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PRC asks USPS if it has plans to reduce hours at post offices

PRC asks USPS if it has plans to reduce hours at post offices (as shown in a the above ppt at HQ on 7/7/20). USPS replies it “is currently examining plans for review of its retail services and will communicate all plans to all stakeholders at the appropriate time.” Responses of USPS to Info Request…

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How USPS uses analytics to spot problems at local offices

By Stephanie Kanowitz – Nov 01, 2017 In this era of “do more with less,” the U.S. Postal Service’s Office of the Inspector General is relying heavily on data analytics to monitor performance of post offices’ mail and retail services. “We have to take our agency, the place where it is now, and help guide…

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OIG Report: Delivery and Customer Service Operations – Bronx, NY

Background Delivering high-quality service and providing excellent customer experiences are performance outcome goals the U.S. Postal Service has established to measure corporate strategy success and continuous improvement efforts. Mail delivery and retail services present challenges in large populous areas, such as the Bronx, where many people live in multi-family buildings and high-rise apartments. Owners or…

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