How USPS uses analytics to spot problems at local offices

By Stephanie Kanowitz – Nov 01, 2017 In this era of “do more with less,” the U.S. Postal Service’s Office of the Inspector General is relying heavily on data analytics to monitor performance of post offices’ mail and retail services. “We have to take our agency, the place where it is now, and help guide…

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OIG Report: Delivery and Customer Service Operations – Bronx, NY

Background Delivering high-quality service and providing excellent customer experiences are performance outcome goals the U.S. Postal Service has established to measure corporate strategy success and continuous improvement efforts. Mail delivery and retail services present challenges in large populous areas, such as the Bronx, where many people live in multi-family buildings and high-rise apartments. Owners or…

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Video: Postal Service Presents Plans To Possibly Relocate Retail Services In North Platte, NE

(December 17, 2014) NORTH PLATTE, Neb.– Tuesday night our city council heard a presentation from the United States Postal Service on possible changes that could be happening right here in North Platte. The Post Office presented their plans for possibly moving their retail services to their facility located off of Industrial Avenue. Those services would…

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