USPS OIG Report: Mail Delivery and Customer Service Operations

Background The Chatsworth Post Office is in the Sierra Coastal District of the Pacific Area. The unit has 27 city routes delivered by 49 city carriers. We chose the Chatsworth Post Office based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective was to review select mail delivery and customer…

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USPS OIG: Management Alert – Nationwide Delivery Scanning Issues

During fiscal year 2019, we reviewed package scanning procedures at 25 Postal Service delivery units to determine if employees were properly scanning packages. During our audits, we found that Postal Service employees were not always following package scanning procedures at 21 of the 25 units. Customers rely on accurate scan data to track their packages…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Allen, TX

Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the Allen Post Office in Allen, TX. The Allen Post Office is in the Dallas District of the Southern Area. The delivery unit has a total of 68 routes (12 city, 53 rural, and three Contract Delivery…

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USPS OIG Blog: ‘Tis the Scan Season

November 13, 2017 It’s the week before Thanksgiving, when attention turns to travel, favorite family recipes, overeating, and, of course, package delivery. That’s right. Cyber Monday is right around the corner and predictions put this year’s spend at roughly $3.8 billion in sales. And with an expected jump in online sales of 18-21 percent over…

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USPS OIG Report: Package Delivery Scanning ― Nationwide

Background The U.S. Postal Service is committed to providing customers with real-time visibility and control of their mail and package delivery services. The Postal Service’s goal is to scan all barcoded mailpieces (flats, letters, and packages) that enter the mailstream and track those items with additional scans up to the point of delivery. Scanning accuracy…

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