USPS OIG Report: Mail Delivery and Customer Service Operations

Posted on March 4, 2020March 4, 2020 by 21cpw

Background The Chatsworth Post Office is in the Sierra Coastal District of the Pacific Area. The unit has 27 city routes delivered by 49 city carriers. We chose the Chatsworth Post Office based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective was to review select mail delivery and customer…

USPS OIG Report: Employee Background Screening in the Pacific Area

Posted on May 30, 2018May 30, 2018 by 21cpw

Objective Our objective was to assess the U.S. Postal Service’s employee background screening process in the San Francisco, Bay-Valley, and Sierra Coastal districts to determine whether they ensured individuals selected for employment were suitable to maintain the safety and security of the mail and uphold public trust in the Postal Service. We selected the San…