USPS OIG: Management Alert – Nationwide Delivery Scanning Issues

Posted on February 21, 2020February 21, 2020 by 21cpw

During fiscal year 2019, we reviewed package scanning procedures at 25 Postal Service delivery units to determine if employees were properly scanning packages. During our audits, we found that Postal Service employees were not always following package scanning procedures at 21 of the 25 units. Customers rely on accurate scan data to track their packages…

USPS OIG: Delivery Scanning Issues

Posted on July 16, 2019July 16, 2019 by 21cpw

U.S. Postal Service delivery points are increasing each year. Package volumes are rising steadily as well. And so are customer expectations. This paradigm tends to lead to an increase in customer complaints, especially when delivery performance doesn’t meet expectations. Given these pressures, we are seeing an increasing risk in the areas of delivery and retail…