USPS OIG: Tackling Delivery Delays

More packages and fewer letters to more addresses each year. That’s the daily drill for U.S. Postal Service city carriers and city carrier assistants (CCA), the non-career carriers who make up a growing segment of the workforce. As we’ve noted in past blogs, customers are feeling negative effects of this changing mail mix. Complaints of…

 Continue reading

USPS OIG Report: Package Delivery Scanning ― Nationwide

Background The U.S. Postal Service is committed to providing customers with real-time visibility and control of their mail and package delivery services. The Postal Service’s goal is to scan all barcoded mailpieces (flats, letters, and packages) that enter the mailstream and track those items with additional scans up to the point of delivery. Scanning accuracy…

 Continue reading

USPS OIG Audit Project: How Can the Postal Service Control the Costs of Delivering Growing Package Volume?

The U.S. Postal Service expects its shipping and packages volume to grow 13.1 percent, to 4.5 billion pieces in 2015. The Postal Service welcomes the increased package volume and continues to test different strategies for delivering more packages. However, there are challenges that could increase delivery costs. Our review will assess the Southern Area’s package…

 Continue reading