USPS OIG Blog: Pluggin’ in with Electric Postal Vehicles

March 28, 2022 You’ve probably heard in the news the Postal Service has signed a contract to replace its aging delivery fleet. The Postal Service has said at least 10 percent of its new fleet will be electric, with the exact proportion not yet being decided. So, you may be wondering — what benefits and…

 Continue reading

USPS OIG Report: Mail Delivery and Customer Service Operations – Houston

Background This report responds to a request from U.S. Representative Lizzie Fletcher, 7th Congressional District of Texas, to evaluate select mail delivery and customer service operations and determine if internal controls are effective at the Ashford West and Westbury Stations in Houston, TX. Representative Fletcher’s June 2021 request specifically mentioned lost mail and the removal…

 Continue reading

USPS OIG Report: Delivery and Customer Service Operations – New Hampshire

Objective: We conducted this audit in response to a January 27, 2020 congressional request from Senator Margaret Hassan, who raised concerns regarding complaints at multiple Postal Service facilities in New Hampshire. Our objective was to evaluate mail delivery and customer service operations at selected locations. The Postal Service has an obligation to provide services to…

 Continue reading

USPS OIG Report: Delivery and Customer Service Operations – Austin-McNeil Station

Background In November 2015, the U.S. Postal Service’s Office of Government Relations sent us a Congressional request regarding complaints with mail delivery and customer service operations at the Austin-McNeil Station, one of 14 Postal Service stations in Austin, TX. Customers complained about inaccurate and untimely mail delivery and unprofessional conduct at the facility. The Austin-McNeil…

 Continue reading