USPS: Video explains new procedures for carriers

The Postal Service has released a video to help customers understand new delivery procedures to promote social distancing during the coronavirus pandemic. The one-minute video, titled “Help Us Serve You: Mail Carriers,” explains that letter carriers will knock on a customer’s door instead of ringing a doorbell. Instead of asking a customer to sign for…

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USPS modifies procedures for carriers

The Postal Service has modified procedures for letter carriers to help them practice social distancing while delivering mail and packages. For example, carriers should avoid ringing a customer’s doorbell when possible. When knocking on a customer’s door, the carrier should avoid areas that may be frequently touched. When a carrier delivers an item that requires…

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Maintaining Rural Retail Networks: Best Practices Abroad and Implications for USPS

March 25, 2020 (RISC-WP-20-003) To maintain their rural networks of post offices, some foreign posts have reduced hours, outsourced post office operations, or generated various forms of non-postal revenue. The Postal Service is legally entitled to request a $460 million annual subsidy from Congress for retail operations but has chosen not to do so since…

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USPS OIG Report: Mail Delivery & Customer Service Operations

Milam Dairy Annex, Miami, FL Background The Milam Dairy Annex is in the South Florida District of the Southern Area. The delivery unit has 38 city routes delivered by 45 full-time city carriers and 34 city carrier assistants. The unit also has 18 clerks. Forty-two percent of the unit’s delivery points are businesses. We chose…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Allen, TX

Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the Allen Post Office in Allen, TX. The Allen Post Office is in the Dallas District of the Southern Area. The delivery unit has a total of 68 routes (12 city, 53 rural, and three Contract Delivery…

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USPS OIG Report: Mail Delivery Issues – Vista Station, Sparks, NV

Background The Vista Station is in the Nevada-Sierra District of the Western Area. The delivery unit has a total of 52 routes (42 city and 10 rural). The 42 city routes are delivered by 54 carriers (44 full-time and 10 city carrier assistants [CCA]). The 10 rural routes are delivered by 17 carriers (nine full-time…

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USPS/NRLCA MOU Allowing Voluntary Peak Sunday Work for Regular Carriers

For the following Sundays, December 8, 17 and 22, 2019, regular rural carriers may volunteer to work on Sunday. Managers will ask for volunteer regular rural carriers who wish to work on these three Sundays. Volunteering to work on these identified Sundays does not provide a guarantee or entitlement to work on these days. Regular…

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Addressing the Diverse Needs and Wants of Rural America: Opportunities for USPS

September 16, 2019 (RISC-WP-19-009) Rural customers value the social aspects of the Postal Service in their communities — more than half of rural customers know either their postmaster, clerk, or carrier by name. The majority of rural and non-rural customers want weeknight post office retail window hours, but rural post offices offer a disproportionately small…

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