USPS OIG Report: Mail Delivery and Customer Service Operations – Allen, TX

Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the Allen Post Office in Allen, TX. The Allen Post Office is in the Dallas District of the Southern Area. The delivery unit has a total of 68 routes (12 city, 53 rural, and three Contract Delivery…

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USPS OIG Report: Contract Delivery Service Costs

Background The U.S. Postal Service uses contracted delivery suppliers to support mail delivery needs and ensure it meets its universal service obligation. CDS is a contractual agreement between the Postal Service and an individual or company for the delivery and collection of mail for customers. CDS is considered one of the Postal Service’s three primary…

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OIG Report: HCR Survey Compliance – Southern Transportation Category Management Team

Background The U.S. Postal Service uses highway contract routes (HCR) to transport mail between plants, post offices, or other designated points where mail is received or dispatched. This includes contract delivery service (CDS) route contracts, which are contracts with individuals or companies to deliver and collect mail from homes and businesses. As of January 2016,…

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