USPS OIG: Full-service mail excluded from service performance measurement

The Intelligent Mail Barcode (IMb) allows the U.S. Postal Service to track mail in real time from acceptance to delivery without the need for seeding and sampling of pieces. The IMb is an information-rich barcode applied to mail pieces for automation discounts, free address corrections, and other services known as full-service mail, which serves as…

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USPS OIG: Top 10 Postal Stories of 2019

Less controversial than the Football Bowl Series college football rankings. More fun than most social media clickbait lists. It’s the annual top 10 stories from the postal and delivery world. As we do at this time every year, here is our countdown of what we think are the top postal-related stories of the year. Did…

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USPS OIG: Workers’ Compensation Provider Fraud

The financial impact to the U.S. Postal Service from workers’ compensation fraud cases is so significant, it warrants a good deal of investigative attention. Our special agents – often working with other law enforcement partners – investigate fraud by claimants or providers. The Federal Employees’ Compensation Act provides workers’ compensation benefits to civilian federal employees,…

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USPS OIG: Express or Bust

You get what you pay for with Priority Mail Express, the U.S. Postal Service’s fastest mail product. It’s not cheap, but it comes with a money-back guarantee should USPS fall short of the promised one- or two-day delivery. The nationwide service performance goal for Priority Mail Express is 96.85 percent on time. However, it’s falling…

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USPS OIG: Drawing Conclusions on Salary and Wage Rate Retention

A picture is worth a thousand words. Or in the case of our blog, it’s worth a couple of hundred words. Pushing the Envelope introduces a new monthly feature in this space – an infographic from a recent audit to highlight the report, rather than a blog narrative. For our inaugural entry, we share an…

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USPS OIG: Delivery Scanning Issues

U.S. Postal Service delivery points are increasing each year. Package volumes are rising steadily as well. And so are customer expectations. This paradigm tends to lead to an increase in customer complaints, especially when delivery performance doesn’t meet expectations. Given these pressures, we are seeing an increasing risk in the areas of delivery and retail…

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USPS OIG: Kickbacks and Conspiracy

Most people know the start to the TV show Law & Order: In the criminal justice system, the people are represented by two separate yet equally important groups… If we were teeing up the OIG for an introduction in that vein, it might go like this: The OIG mission is to ensure efficiency, accountability, and…

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USPS OIG: Overtime Overload

This sounds like a math problem on a standardized test: If the amount of mail processed in fiscal year (FY) 2018 declined by 5 billion pieces and total number of workers used to process mail declined by 5,000 career employees (with workhours also dropping by 4.3 million), how much did overtime costs decrease? Answer: They…

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