USPS OIG: Maintenance, Safety, and Security Problems at Postal Facilities

The health and safety of U.S. Postal Service employees and customers is a priority. Over the past few years, our office has done a series of audits to determine if USPS management is adhering to building safety, maintenance, and security standards at its facilities. Last spring, we issued an audit report that capped our reviews…

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USPS OIG: The Churn and Heartburn of Employee Turn…over

Few businesses are happy when employee turnover is high. It’s usually a sign of lackluster employee engagement, and it’s expensive to hire and train new workers. Keeping an eye on employee turnover rates and what may be causing them to rise is generally a good business practice. We recently looked at the U.S. Postal Service’s…

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USPS OIG: Complaints Hotline Can Assist You With 

Our Hotline was launched in August 1997, shortly after our agency was established, to provide a vital communications link between the OIG and Postal Service stakeholders. The Hotline allows us to receive complaints from employees, customers, and the public. Complaints include alleged fraud; waste of funds or resources; mail theft and other postal crimes committed…

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USPS OIG: Operational Assessment of Mail Flow From Plant to Delivery

The U.S. Postal Service’s Customer Service and Delivery Operations units are the heartbeat of the entire operation. More than 400,000 employees process, sort, and deliver 140 billion letters and flats and 6.4 billion packages annually, relying on technology, such as handheld scanners, to assist. The changing mail mix (more packages and less lettermail) and the…

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USPS OIG: Full-service mail excluded from service performance measurement

The Intelligent Mail Barcode (IMb) allows the U.S. Postal Service to track mail in real time from acceptance to delivery without the need for seeding and sampling of pieces. The IMb is an information-rich barcode applied to mail pieces for automation discounts, free address corrections, and other services known as full-service mail, which serves as…

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USPS OIG: Top 10 Postal Stories of 2019

Less controversial than the Football Bowl Series college football rankings. More fun than most social media clickbait lists. It’s the annual top 10 stories from the postal and delivery world. As we do at this time every year, here is our countdown of what we think are the top postal-related stories of the year. Did…

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USPS OIG: Workers’ Compensation Provider Fraud

The financial impact to the U.S. Postal Service from workers’ compensation fraud cases is so significant, it warrants a good deal of investigative attention. Our special agents – often working with other law enforcement partners – investigate fraud by claimants or providers. The Federal Employees’ Compensation Act provides workers’ compensation benefits to civilian federal employees,…

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USPS OIG: Express or Bust

You get what you pay for with Priority Mail Express, the U.S. Postal Service’s fastest mail product. It’s not cheap, but it comes with a money-back guarantee should USPS fall short of the promised one- or two-day delivery. The nationwide service performance goal for Priority Mail Express is 96.85 percent on time. However, it’s falling…

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