USPS OIG: Value to the Nation

Did you know that July 1 is National Postal Worker Day? In its honor, we’re going to run a blog series during the month of July that focuses on the value the Postal Service brings to the nation. We all know the Postal Service delivers mail to almost every address six days a week. And…

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USPS OIG: Where’s My Mail?

USPS OIG Blog – May 26, 2020 With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail. With the Postal Service solely responsible for mail delivery, it’s almost…

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USPS OIG: Operating During the COVID-19 Pandemic

April 6, 2020 The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced…

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USPS OIG: Maintenance, Safety, and Security Problems at Postal Facilities

The health and safety of U.S. Postal Service employees and customers is a priority. Over the past few years, our office has done a series of audits to determine if USPS management is adhering to building safety, maintenance, and security standards at its facilities. Last spring, we issued an audit report that capped our reviews…

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USPS OIG: The Churn and Heartburn of Employee Turn…over

Few businesses are happy when employee turnover is high. It’s usually a sign of lackluster employee engagement, and it’s expensive to hire and train new workers. Keeping an eye on employee turnover rates and what may be causing them to rise is generally a good business practice. We recently looked at the U.S. Postal Service’s…

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USPS OIG: Complaints Hotline Can Assist You With 

Our Hotline was launched in August 1997, shortly after our agency was established, to provide a vital communications link between the OIG and Postal Service stakeholders. The Hotline allows us to receive complaints from employees, customers, and the public. Complaints include alleged fraud; waste of funds or resources; mail theft and other postal crimes committed…

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USPS OIG: Operational Assessment of Mail Flow From Plant to Delivery

The U.S. Postal Service’s Customer Service and Delivery Operations units are the heartbeat of the entire operation. More than 400,000 employees process, sort, and deliver 140 billion letters and flats and 6.4 billion packages annually, relying on technology, such as handheld scanners, to assist. The changing mail mix (more packages and less lettermail) and the…

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USPS OIG: Full-service mail excluded from service performance measurement

The Intelligent Mail Barcode (IMb) allows the U.S. Postal Service to track mail in real time from acceptance to delivery without the need for seeding and sampling of pieces. The IMb is an information-rich barcode applied to mail pieces for automation discounts, free address corrections, and other services known as full-service mail, which serves as…

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