USPS OIG Report: Delivery and Customer Service Operations – New Hampshire

Objective: We conducted this audit in response to a January 27, 2020 congressional request from Senator Margaret Hassan, who raised concerns regarding complaints at multiple Postal Service facilities in New Hampshire. Our objective was to evaluate mail delivery and customer service operations at selected locations. The Postal Service has an obligation to provide services to…

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Post office opens late with no clerks while customers wait in line

A Manhattan post office doesn’t specialize in snail mail — it specializes in no mail. Morningside Heights residents hoping to mail out letters and packages before work Tuesday morning waited for more than an hour — a regular occurrence — before they even saw someone with a United States Postal Service uniform walk through the…

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