delayed mai

USPS OIG Report: Mail Conditions at South Houston Local Processing Center

by

Background Our objective for this alert was to determine facility opening procedures and mail conditions at the South Houston Local Processing Center. Each year, increased mail volume during the Postal Service’s peak mailing season — Thanksgiving through New Year’s Eve1 — significantly strains the Postal Service’s processing and distribution network. The Postal Service opens peak … Read more

USPS OIG Report: Mail Delivery and Customer Service Operations

by

Background The Chatsworth Post Office is in the Sierra Coastal District of the Pacific Area. The unit has 27 city routes delivered by 49 city carriers. We chose the Chatsworth Post Office based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective was to review select mail delivery and customer … Read more