USPS OIG Report: Mail Delivery and Customer Service Operations

Posted on March 4, 2020March 4, 2020 by 21cpw

Background The Chatsworth Post Office is in the Sierra Coastal District of the Pacific Area. The unit has 27 city routes delivered by 49 city carriers. We chose the Chatsworth Post Office based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective was to review select mail delivery and customer…

USPS OIG: Delivery Scanning Issues

Posted on July 16, 2019July 16, 2019 by 21cpw

U.S. Postal Service delivery points are increasing each year. Package volumes are rising steadily as well. And so are customer expectations. This paradigm tends to lead to an increase in customer complaints, especially when delivery performance doesn’t meet expectations. Given these pressures, we are seeing an increasing risk in the areas of delivery and retail…