USPS OIG Report: Mail Delivery and Customer Service Operations – Las Vegas

Background The Sunrise Station is in the Nevada – Utah District of the WestPac Area. The unit has 69 city routes which are delivered by 83 full-time city carriers, four part-time flexible carriers, and 19 city carrier assistants. The Sunrise Station also has 10 full-time clerks and seven postal support employees. We chose the Sunrise…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Castle Rock, CO

Background The Castle Rock Main Post Office (MPO) is in the Colorado/Wyoming District of the WestPac Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning, mail delivery, and customer service operations risks at the Castle Rock MPO. The unit has 33 city routes which are delivered by…

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USPS OIG Report: Mail Delivery and Customer Service – Washington, D.C.

Background The Southwest Station, Washington, D.C., is in the Capital District of the Atlantic Area. The Southwest Station has 48 city routes which are delivered by 59 full-time city carriers and 29 city carrier assistants. The Southwest Station also has 15 clerks, including 10 full-time and five postal support employees. We selected the Southwest Station…

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USPS aligns transportation network to boost efficiency

September 11, 2020 Continuing work that began in June 2019, the Postal Service is aligning its surface transportation network as planned to help the organization improve service performance and move mail and packages more efficiently. “Aligning our surface transportation network will help us to better serve the evolving needs of our customers, particularly when it…

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USPS OIG Report: Mail Delivery and Customer Service Operations

Background The Chatsworth Post Office is in the Sierra Coastal District of the Pacific Area. The unit has 27 city routes delivered by 49 city carriers. We chose the Chatsworth Post Office based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective was to review select mail delivery and customer…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Allen, TX

Background This report presents the results of our self-initiated audit of mail delivery and customer service operations at the Allen Post Office in Allen, TX. The Allen Post Office is in the Dallas District of the Southern Area. The delivery unit has a total of 68 routes (12 city, 53 rural, and three Contract Delivery…

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USPS OIG Report: Delivery Scanning Issues – South Station, Newark, NJ

Background This report presents the results of our self-initiated audit of Delivery Scanning Issues – South Station, Newark, NJ. The objective of this audit was to evaluate the delivery scanning process on select routes at the South Station. The South Station is in the Northern New Jersey District of the Northeast Area. The South Station…

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USPS to procure services for Consolidation Deconsolidation Facilities (CDF), more…

Solicitation Number: 5B-14-A-0002 Agency: United States Postal Service Office: Transportation Purchasing Location: Transportation Purchasing (HQ) The purpose of this solicitation is to procure services for the following type of material handling services: Consolidation Deconsolidation Facilities (CDF) for Standard Mail Terminal Handling Services Optimization Program (TOP) for First Class Mail Networks Programs Surface Transfer Centers (STC)….

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