USPS OIG Management Alert: Workplace Environment Tracking System User Access

Introduction This management alert presents issues the U.S. Postal Service Office of Inspector General (OIG) identified during our ongoing audit of the U.S. Postal Service’s Response to Sexual Harassment Complaints (Project Number 21-173). Our objective is to provide Postal Service officials immediate notification of these issues and make recommendations for corrective action. We identified these…

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USPS OIG Management Alert: Issues Identified with Internet Change of Address

Introduction This management alert presents issues identified during our Review of National Change of Address and Moversguide Applications audit (Project Number: 21‑146). Our objective is to notify U.S. Postal Service management of risks associated with ineffective identify verification controls on the Moversguide application. See Appendix A for additional information about this alert. Background A change…

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USPS OIG: Management Alert — International Export Package Advanced Electronic Data

Background The Postal Service, as a major international postal organization, has key responsibilities related to the collection and exchange of advance electronic data (AED) for international packages. These responsibilities were further clarified when Congress passed the Synthetics Trafficking and Overdose Prevention (STOP) Act of 2018 to help stem the flow of opioids shipped to the…

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USPS OIG Management Alert: Air Mail  Not Moving as Assigned – Los Angeles 

Introduction While conducting site visits at the Los Angeles Terminal Handling Services (THS) for our ongoing Air Mail Not Moving as Assigned audit, the OIG found significant opportunities to improve the Postal Service’s air carrier contract management. The purpose of this alert is to bring these issues to the Postal Service’s attention and make recommendations…

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USPS OIG Management Alert – NSA Price Tables Sent Unsecured to Vendors

Introduction During the audit of Negotiated Service Agreement – Contract [redacted], we identified an issue related to the transmission of Negotiated Service Agreement (NSA) pricing rate tables. Specifically, the Postal Service electronically transmitted confidential contract pricing rates to PC Postage vendors in unencrypted emails. NSAs are contractual agreements between the Postal Service and commercial mailers,…

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USPS OIG: Management mishandled Personally Identifiable Information for Veterans

Introduction During the Peak Season Hiring audit (Project Number 20-316), we found that the U.S. Postal Service mishandled personally identifiable information (PII) for veteran employees on an internal system. The purpose of this management alert is to bring these issues to management’s attention and make recommendations for corrective action. PII is any information about an…

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USPS OIG: Management Alert – Excessive Wait Times to Accept Commercial Mail Shipments

Introduction Due to the COVID-19 pandemic and the November 2020 general election, the Postal Service’s Cleveland Processing and Distribution Center (P&DC) experienced earlier than normal Peak Season mail, including package volume. This management alert responds to media and mailer concerns indicating that drivers experienced excessive wait times for drop shipments at the Cleveland P&DC. Our…

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USPS OIG: Management Alert – Issues Submitting and Processing COA Requests

Introduction During our Integrity of the U.S. Postal Service’s Social Media Presence audit, we found indications of availability issues associated with the National Change of Address (NCOA) database and its related applications. We identified several social media complaints and reports in national news concerning issues submitting and processing change of address requests. Although these issues…

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