USPS OIG: Management Alert — International Export Package Advanced Electronic Data

Background The Postal Service, as a major international postal organization, has key responsibilities related to the collection and exchange of advance electronic data (AED) for international packages. These responsibilities were further clarified when Congress passed the Synthetics Trafficking and Overdose Prevention (STOP) Act of 2018 to help stem the flow of opioids shipped to the…

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USPS OIG Management Alert: Air Mail  Not Moving as Assigned – Los Angeles 

Introduction While conducting site visits at the Los Angeles Terminal Handling Services (THS) for our ongoing Air Mail Not Moving as Assigned audit, the OIG found significant opportunities to improve the Postal Service’s air carrier contract management. The purpose of this alert is to bring these issues to the Postal Service’s attention and make recommendations…

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USPS OIG Management Alert – NSA Price Tables Sent Unsecured to Vendors

Introduction During the audit of Negotiated Service Agreement – Contract [redacted], we identified an issue related to the transmission of Negotiated Service Agreement (NSA) pricing rate tables. Specifically, the Postal Service electronically transmitted confidential contract pricing rates to PC Postage vendors in unencrypted emails. NSAs are contractual agreements between the Postal Service and commercial mailers,…

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USPS OIG: Management mishandled Personally Identifiable Information for Veterans

Introduction During the Peak Season Hiring audit (Project Number 20-316), we found that the U.S. Postal Service mishandled personally identifiable information (PII) for veteran employees on an internal system. The purpose of this management alert is to bring these issues to management’s attention and make recommendations for corrective action. PII is any information about an…

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USPS OIG: Management Alert – Excessive Wait Times to Accept Commercial Mail Shipments

Introduction Due to the COVID-19 pandemic and the November 2020 general election, the Postal Service’s Cleveland Processing and Distribution Center (P&DC) experienced earlier than normal Peak Season mail, including package volume. This management alert responds to media and mailer concerns indicating that drivers experienced excessive wait times for drop shipments at the Cleveland P&DC. Our…

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USPS OIG: Management Alert – Issues Submitting and Processing COA Requests

Introduction During our Integrity of the U.S. Postal Service’s Social Media Presence audit, we found indications of availability issues associated with the National Change of Address (NCOA) database and its related applications. We identified several social media complaints and reports in national news concerning issues submitting and processing change of address requests. Although these issues…

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USPS OIG Management Alert – Property Condition Issues at Spring Garden Station

While conducting a site visit for the Employee Safety – Postal Service COVID-19 Response audit, we identified building maintenance and safety issues at Philadelphia’s Spring Garden Station that were not directly related to the scope of the audit. Specifically, we identified 30 deficiencies ranging from minor to more serious violations. We believe these issues warrant…

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USPS OIG: Management Alert – Timeliness of Ballot Mail in the Milwaukee P&DC Service Area

Introduction This management alert responds to the congressional requests and presents our results and recommendations to address the issues identified in this report. Due to the COVID-19 pandemic, there is an expected increase in the number of Americans who will choose to vote by mail and avoid in-person voting. This was evident during the Wisconsin…

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