USPS OIG: Management mishandled Personally Identifiable Information for Veterans

Introduction During the Peak Season Hiring audit (Project Number 20-316), we found that the U.S. Postal Service mishandled personally identifiable information (PII) for veteran employees on an internal system. The purpose of this management alert is to bring these issues to management’s attention and make recommendations for corrective action. PII is any information about an…

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USPS OIG: Management Alert – Excessive Wait Times to Accept Commercial Mail Shipments

Introduction Due to the COVID-19 pandemic and the November 2020 general election, the Postal Service’s Cleveland Processing and Distribution Center (P&DC) experienced earlier than normal Peak Season mail, including package volume. This management alert responds to media and mailer concerns indicating that drivers experienced excessive wait times for drop shipments at the Cleveland P&DC. Our…

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USPS OIG: Management Alert – Issues Submitting and Processing COA Requests

Introduction During our Integrity of the U.S. Postal Service’s Social Media Presence audit, we found indications of availability issues associated with the National Change of Address (NCOA) database and its related applications. We identified several social media complaints and reports in national news concerning issues submitting and processing change of address requests. Although these issues…

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USPS OIG Management Alert – Property Condition Issues at Spring Garden Station

While conducting a site visit for the Employee Safety – Postal Service COVID-19 Response audit, we identified building maintenance and safety issues at Philadelphia’s Spring Garden Station that were not directly related to the scope of the audit. Specifically, we identified 30 deficiencies ranging from minor to more serious violations. We believe these issues warrant…

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USPS OIG: Management Alert – Timeliness of Ballot Mail in the Milwaukee P&DC Service Area

Introduction This management alert responds to the congressional requests and presents our results and recommendations to address the issues identified in this report. Due to the COVID-19 pandemic, there is an expected increase in the number of Americans who will choose to vote by mail and avoid in-person voting. This was evident during the Wisconsin…

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USPS OIG: Management Alert – Nationwide Delivery Scanning Issues

During fiscal year 2019, we reviewed package scanning procedures at 25 Postal Service delivery units to determine if employees were properly scanning packages. During our audits, we found that Postal Service employees were not always following package scanning procedures at 21 of the 25 units. Customers rely on accurate scan data to track their packages…

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USPS OIG: Management Alert – Issues in Outbound International Mail Market 

Background This management alert presents Issues Identified in the Outbound International Mail Market. These issues came to our attention during our ongoing audit of Costing Best Practices. The objective of this management alert was to provide Postal Service officials immediate notification of the issues identified during our ongoing audit. The issue requires immediate attention and…

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USPS OIG Management Alert – Inbound International Mail Operations

This management alert presents the results of our review of Inbound International Mail Operations – [Redacted] and nearby offsite facilities. We are issuing this alert to facilitate immediate corrective actions regarding the U.S. Postal Service’s ability to fulfill the U.S. Customs and Border Protection’s advanced electronic data-based holds for inbound international mail. These issues present…

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