USPS OIG: Management Alert – Nationwide Delivery Scanning Issues

Posted on February 21, 2020February 21, 2020 by 21cpw

During fiscal year 2019, we reviewed package scanning procedures at 25 Postal Service delivery units to determine if employees were properly scanning packages. During our audits, we found that Postal Service employees were not always following package scanning procedures at 21 of the 25 units. Customers rely on accurate scan data to track their packages…

USPS OIG Report: Mobile Delivery Device Program

Posted on July 22, 2017July 22, 2017 by 21cpw

Background Mobile Delivery Devices (MDD) are handheld scanners that replaced two existing, paired devices – the Intelligent Mail Devices and clamshell cell phones. Letter carriers use MDDs on the street to track package delivery in real time. This tracking capability, known as package visibility, is essential for the U.S. Postal Service to be competitive and…