USPS OIG Report: Service Performance of 2018 Election and Political Mail

Objective Our objective was to evaluate the U.S. Postal Service’s performance in processing Election and Political Mail for the 2018 midterm and special elections. The Postmaster General requested this audit. We previously reviewed the Processing Readiness for Election and Political Mail for the 2018 Midterm Elections and issued a report in June 2018. Midterm and…

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USPS OIG Report: Assessment of the USPS’s Service Performance and Costs

Objective Costs for the Postal Service to process, transport, and deliver mail are outpacing its revenue and it faces considerable pressure to reduce costs without harming service. We set out to determine how service performance has trended for all mail classes and compared that performance to cost trends over the last five years. We analyzed…

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USPS: EXFC Measurement Process replaced with Internal Service Performance Measurement System

On July 5, 2018, the Postal Regulatory Commission approved Internal Service Performance Measurement (SPM) for USPS® as the official system of record for service measurement and reporting effective October 1, 2018. This means USPS will retire the legacy External First-Class Measurement system on September 30, 2018. Internal SPM leverages the USPS workforce to randomly scan…

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PRC Identifies USPS Compliance Issues in Annual Report for FY 2017

WASHINGTON – April 5, 2018 – The Postal Regulatory Commission (PRC) issued its Annual Compliance Determination (ACD), a mandated assessment of the U.S. Postal Service’s compliance with pricing and service performance requirements in fiscal year 2017 (FY 2017). While the Commission acknowledges some areas of improvement, it identifies several compliance issues related to workshare discounts,…

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USPS gears up for another busy year

USPS will continue to focus on the customer experience, including providing efficient, reliable service; service performance; innovation; and other business strategies in 2018. “In the coming year, we can look forward to continued momentum in launching new products and services, improving the experience of our customers, and elevating our service performance,” PMG Megan J. Brennan…

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USPS OIG Report: Package Delivery Scanning ― Nationwide

Background The U.S. Postal Service is committed to providing customers with real-time visibility and control of their mail and package delivery services. The Postal Service’s goal is to scan all barcoded mailpieces (flats, letters, and packages) that enter the mailstream and track those items with additional scans up to the point of delivery. Scanning accuracy…

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PRC Report Reveals Progress and Problems with Rate and Fee Compliance and Service Performance

PRC Press Release – March 28, 2017 Washington, DC – The Postal Regulatory Commission (Commission) today issued its Annual Compliance Determination (ACD), an assessment of the U.S. Postal Service rate and fee compliance and service performance in Fiscal Year (FY) 2016. The Commission has identified several compliance issues and directs the Postal Service to address…

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