PMG and Leadership of Unions, Management Associations Form Joint Task Force on Service Performance

March 23, 2021 The following Joint Statement was issued by: Postmaster General and Chief Executive Officer Louis DeJoy Fred Rolando, President of the National Association of Letter Carriers Paul Hogrogian, National President of the National Postal Mail Handlers Union Daniel Heins, National President of the United Postmasters and Managers of America Mark Dimondstein, President, American…

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Overall USPS Mail Delivery Performance Recovers

USPS News Release – March 18, 2021 For the week of March 6, overall USPS service performance for delivery of First-Class Mail reached 83.7 percent USPS focused on continued, sustained improvement across all mail categories WASHINGTON, DC — The United States Postal Service announced today strong improvements in mail delivery service performance across all categories…

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USPS OIG Report: Misrouted Mail Within the Postal Service Network

Objective Our objective was to determine why there is misrouted mail and its impact on the Postal Service. Service standards are the Postal Service’s stated delivery performance goals for each mail class measured in days from point of entry into the mailstream to final destination. These standards are one of the primary operational goals or…

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USPS OIG: Top 10 Postal Stories of 2020

It’s that time again for our top ten postal stories of the year! While we do this every year, 2020 saw more than its fair share of important news stories about the Postal Service. Well let’s face it, it saw more than its fair share of front page news stories in general. Here’s our countdown,…

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USPS aligns transportation network to boost efficiency

September 11, 2020 Continuing work that began in June 2019, the Postal Service is aligning its surface transportation network as planned to help the organization improve service performance and move mail and packages more efficiently. “Aligning our surface transportation network will help us to better serve the evolving needs of our customers, particularly when it…

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Internal “PMG Briefing” Shows Alarming Delays Across the Board

House Committee on Oversight and Reform Press Release – Aug 22, 2020  Washington, D.C. (Aug. 22, 2020)—Today, Rep. Carolyn B. Maloney, the Chairwoman of the Committee on Oversight and Reform, released new internal Postal Service documents warning Postmaster General Louis DeJoy about steep declines and increasing delays nationwide over the last two months as a…

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USPS OIG Report: Service Performance of 2018 Election and Political Mail

Objective Our objective was to evaluate the U.S. Postal Service’s performance in processing Election and Political Mail for the 2018 midterm and special elections. The Postmaster General requested this audit. We previously reviewed the Processing Readiness for Election and Political Mail for the 2018 Midterm Elections and issued a report in June 2018. Midterm and…

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USPS OIG Report: Assessment of the USPS’s Service Performance and Costs

Objective Costs for the Postal Service to process, transport, and deliver mail are outpacing its revenue and it faces considerable pressure to reduce costs without harming service. We set out to determine how service performance has trended for all mail classes and compared that performance to cost trends over the last five years. We analyzed…

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