The Katy Carrier Annex is in the Houston District of the Southern Area. The unit has 48 city routes, 32 rural routes, and seven contract routes delivered by 62 city carriers, 49 rural carriers, and seven contract carriers. We chose the Katy Carrier Annex based on the number of stop-the-clock (STC) scans occurring at the delivery unit.
Our objective was to evaluate select mail delivery and customer service operations at the Katy Carrier Annex.
Source: USPS Office of Inspector General