Background This report responds to a request from U.S. Representative Lizzie Fletcher, 7th Congressional District of Texas, to evaluate select mail delivery and customer service operations and determine if internal controls are effective at the Ashford West and Westbury Stations in Houston, TX. Representative Fletcherās June 2021 request specifically mentioned lost mail and the removal…
The Single Package Lookup Tool revolutionized the way Postal Service employees locate parcels, and now feedback is being sought to make the experience even better. USPS is conducting a survey to better understand employeesā experiences using the application, also known as the SPLU Tool. The goal is to determine what users like, what could be…
USPS OIG Blog – May 26, 2020 With three agencies that have āU.S. Postal Serviceā in their names, and each one having different responsibilities and jurisdictions, itās no wonder people sometimes arenāt sure where to turn for help with lost, delayed, or damaged mail. With the Postal Service solely responsible for mail delivery, itās almost…
Background The U.S. Postal Service offers Registered Mail for customers sending valuable or irreplaceable items through the mail. Registered Mail provides added protection for valuable and important customer and internal mail with evidence of mailing and delivery. Tracking service begins from the time the sender presents the mail to the Postal Service to the point…
Press Release – August 11, 2016 BISMARCK, N.D. ā U.S. Senator Heidi Heitkamp today brought the Postmaster General to North Dakota to see the stateās mail challenges up close and to discuss solutions for the unacceptable service issues facing the state. Heitkamp toured the Bismarck mail processing facility with Postmaster General Megan Brennan, and then…
By Marshall Zelinger – June 30, 2015 HIGHLANDS RANCH, Colo. – When your package gets lost in the mail, the items inside don’t always go unused. A Denver-area man shipped nine boxes of his own book to be sold at a conference, but four of those boxes never made it. “Slight problem. 88 of the…
(August 28, 2014) AURORA, Colo. – When Mary Jane Tardif mailed a birthday gift to her daughter on July 15, she thought it would only take a few days to get to its intended destination in Lafayette California. She’s still waiting for it to get there. The Aurora woman told 7NEWS that when she went…
Michael Finney helped a woman after her package got stuck for months in an endless cycle known as a mailing loop. It traveled in circles for 40,000 miles across the country and no one could stop it, until 7 On Your Side found a way. (August 15, 2014) SAN FRANCISCO (KGO) — It’s a quirk…
