USPS OIG Report: Mail Delivery and Customer Service Operations – Katy Carrier Annex 

Background The Katy Carrier Annex is in the Houston District of the Southern Area. The unit has 48 city routes, 32 rural routes, and seven contract routes delivered by 62 city carriers, 49 rural carriers, and seven contract carriers. We chose the Katy Carrier Annex based on the number of stop-the-clock (STC) scans occurring at…

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USPS OIG Report: Postal Vehicle Service Driver Overtime – Houston District

Objective Our objective was to assess the effectiveness of the Postal Service’s use of overtime for Postal Vehicle Service (PVS) drivers in the Houston District. The Postal Service has a PVS fleet to move mail between processing facilities, inner-city delivery offices, and local businesses and mailers. PVS is primarily used for distances within a 50-mile…

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USPS OIG Report: Accuracy of Grievances in the Grievance and Arbitration Tracking System – Houston District

Objective Our objective was to assess the accuracy of grievances recorded in the Grievance and Arbitration Tracking System (GATS) for the Houston District. The Postal Service defines a grievance as a dispute, difference or disagreement between parties or a complaint lodged by a party regarding wages, hours or conditions of employment. The grievance process allows…

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Is USPS efficiently managing Vehicle Operations in the Houston District?

Project Title: Postal Service Vehicle Driver Overtime-Houston District Start Date: Tuesday, May 29, 2018 Estimated Report Release Date: November 2018 The Postal Service has one of the largest transportation and logistics networks in the world, transporting mail and equipment between processing and distribution centers (P&DCs), post offices, or other designated points that receive or dispatch…

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USPS OIG: City Delivery Office Efficiency – Houston District

Background City delivery office operations cover all duties a U.S. Postal Service letter carrier performs in the office. These duties include casing mail (placing mail in delivery order), preparing parcels for delivery, and retrieving accountable items. City carriers are delivering more packages and fewer letters to more addresses each year. The Postal Service seeks to…

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