USPS OIG Report: Mail Delivery and Customer Service Operations – Raleigh, NC

Background The Avent Ferry Station is in the Greensboro District of the Southern Area. The delivery unit has 58 city routes and 17 rural routes delivered by 78 city carriers and 27 rural carriers. We chose the Avent Ferry Station based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Columbia, MO

Background The Columbia Main Post Office is located in the Gateway District of the Central Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning and mail delivery risks at the Columbia Main Post Office. The delivery unit has 38 city routes which are delivered by 47 full-time…

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USPS OIG Report: Package Delivery in Rural and Dense Urban Areas

September 16, 2020 (RISC-WP-20-008) Package delivery in rural and urban environments comes with challenges not experienced in suburban environments, such as numerous apartment buildings in urban areas or long distances between delivery points in rural areas. The Postal Service could make package delivery more efficient by installing more parcel lockers, encouraging larger curbside mailboxes, and…

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USPS plans autonomous vehicle tests on rural routes

By Caryn Livingston – October 20, 2017 The U.S. Postal Service (USPS) is following in the steps – or in this case, the wheels – of integrators like UPS, FedEx and DHL by testing an autonomous delivery vehicle on rural routes, in partnership with the University of Michigan. If successful, USPS expects to deploy the…

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USPS Handbook PO-603 revision: Rural Carriers to get additional compensation for DPS flats

Effective July 9, 2015, the Postal Service™ is revising section 541.4 of Handbook PO-603, Rural Carrier Duties and Responsibilities, to include additional compensation for DPS flats and a formal process for conducting quality reviews. 5 Inspection, Count, and Adjustment of Rural Routes 54 Compensation Adjustments 541 Requirements 541.4 Automation Processed Mail 541.41 Additional Compensation [Revise…

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