USPS OIG Report: Mail Delivery and Customer Service Operations – Raleigh, NC

Background The Avent Ferry Station is in the Greensboro District of the Southern Area. The delivery unit has 58 city routes and 17 rural routes delivered by 78 city carriers and 27 rural carriers. We chose the Avent Ferry Station based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Katy Carrier Annex 

Background The Katy Carrier Annex is in the Houston District of the Southern Area. The unit has 48 city routes, 32 rural routes, and seven contract routes delivered by 62 city carriers, 49 rural carriers, and seven contract carriers. We chose the Katy Carrier Annex based on the number of stop-the-clock (STC) scans occurring at…

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USPS to hire part-time, entry-level carriers in Memphis

Daily Memphian Staff – September 4, 2020 The U.S. Postal Service is in hiring mode in Memphis, seeking to fill part-time, entry-level openings for mail carriers. The hiring comes as the USPS takes heat for mail delays and scrutiny about its role in delivering what is expected to be a record amount of mailed-in ballots…

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NRLCA President: National-Level Step 4 Grievance Filed

We continue to live in unprecedented times. While the novel coronavirus has not gone away, many states are moving through the various phases of “reopening” and we hope that process does not cause a dangerous spike in positive COVID-19 cases or worse yet, a “second wave.” As I mentioned to you in my last message,…

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USPS to start sticker program in effort to stop dog attacks

By Conner Farrell – June 7, 2020 LOUISVILLE, Ky. — Beginning tomorrow, the United State Postal Service is starting a new program to try to stop their carriers from getting bitten by dogs. They’ll put a paw print sticker on mailboxes of houses where they know about a dog living there that could attack, so…

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USPS: Video explains new procedures for carriers

The Postal Service has released a video to help customers understand new delivery procedures to promote social distancing during the coronavirus pandemic. The one-minute video, titled “Help Us Serve You: Mail Carriers,” explains that letter carriers will knock on a customer’s door instead of ringing a doorbell. Instead of asking a customer to sign for…

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USPS modifies procedures for carriers

The Postal Service has modified procedures for letter carriers to help them practice social distancing while delivering mail and packages. For example, carriers should avoid ringing a customer’s doorbell when possible. When knocking on a customer’s door, the carrier should avoid areas that may be frequently touched. When a carrier delivers an item that requires…

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NRLCA: Step 4 Grievance Filed on Delayed Retro Payments

On February 21, 2020, the Postal Service notified the NRLCA that the contractual retro payment would be delayed once again due to programming issues within the system. This delay would cause the retro payment to be processed and paid on May 15, 2020. The National Agreement was ratified on August 6, 2019. This latest delay…

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